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Groups > comp.sys.mac.hardware.misc > #1750 > unrolled thread

A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...

Started byANTant@zimage.com (Ant)
First post2015-09-23 18:16 -0500
Last post2015-09-28 05:03 +0000
Articles 20 on this page of 80 — 10 participants

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Contents

  A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 18:16 -0500
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 18:18 -0500
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-23 22:41 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-09-24 00:38 -0400
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-09-24 00:42 -0400
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:09 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:39 +0000
                Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! ANTant@zimage.com (Ant) - 2015-09-27 19:27 -0500
                  Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! Jolly Roger <jollyroger@pobox.com> - 2015-09-28 03:43 +0000
                    Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! ANTant@zimage.com (Ant) - 2015-09-27 22:48 -0500
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 00:53 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 01:31 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-24 12:35 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 10:53 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:55 +0000
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 11:24 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:15 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 10:54 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Fred Moore <fmoore@gcfn.org> - 2015-09-25 11:14 -0400
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-25 15:34 +0000
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 16:39 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 16:32 -0500
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Michael Vilain <vilain@NOspamcop.net> - 2015-09-25 17:52 -0700
                    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 20:14 -0500
                      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Michael Vilain <vilain@NOspamcop.net> - 2015-09-25 23:45 -0700
                        Re: SMART utilities... ANTant@zimage.com (Ant) - 2015-09-26 05:58 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:03 +0000
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 10:55 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:58 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 11:27 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 16:56 +0000
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 13:34 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 16:58 +0000
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 13:35 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-09-25 00:56 -0400
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-25 05:23 +0000
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... nospam <nospam@nospam.invalid> - 2015-09-23 19:23 -0400
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 19:38 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 01:20 +0000
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 20:24 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 01:27 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 22:17 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 14:57 +0000
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-24 12:32 +0000
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:14 +0000
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-24 10:57 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 16:00 +0000
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-24 11:27 -0500
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 00:28 +0000
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 19:44 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 01:22 +0000
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 20:25 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 22:58 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 14:59 +0000
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-24 11:00 -0500
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Your Name <YourName@YourISP.com> - 2015-09-24 13:25 +1200
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 20:28 -0500
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-24 12:29 +0000
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:11 +0000
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-24 11:21 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-25 06:07 +0000
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Ant <ant@zimage.comANT> - 2015-09-26 05:02 -0700
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-26 16:27 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-27 19:22 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-28 03:37 +0000
                  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-27 22:45 -0500
                    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... David Ritz <dritz@mindspring.com> - 2015-09-27 23:17 -0500
                      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-27 23:22 -0500
                        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... David Ritz <dritz@mindspring.com> - 2015-09-27 23:50 -0500
                        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... nospam <nospam@nospam.invalid> - 2015-09-28 01:49 -0400
                    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Michael Vilain <vilain@NOspamcop.net> - 2015-09-27 21:26 -0700
                      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... nospam <nospam@nospam.invalid> - 2015-09-28 01:49 -0400
                        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-28 06:05 +0000
                          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... nospam <nospam@nospam.invalid> - 2015-09-28 02:09 -0400
                        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-28 07:28 +0000
                          Re: Apple Store's appointments (was A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...) ANTant@zimage.com (Ant) - 2015-09-28 02:41 -0500
                            Re: Apple Store's appointments (was A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...) Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-28 09:27 +0000
                              Re: Apple Store's appointments (was A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...) ANTant@zimage.com (Ant) - 2015-09-28 07:25 -0500
                                Re: Apple Store's appointments (was A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...) nospam <nospam@nospam.invalid> - 2015-09-28 12:18 -0400
                    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... Jolly Roger <jollyroger@pobox.com> - 2015-09-28 05:03 +0000

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#1761

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 01:27 +0000
Message-ID<d6h1rqFk9a4U11@mid.individual.net>
In reply to#1759
On 2015-09-24, Ant <ANTant@zimage.com> wrote:
>> >>> I told him to boot it up with D key held down for its hardware test.
>> >>> He ran the tests, but he said it got stuck too as shown in
>> >>> http://i.imgur.com/VQ6Yy8s.jpg since the status bar and time werne't
>> >>> changing. I told him to let it run longer just in case it is slow
>> >>> like when he is asleep (night time now).  If it is indeed stuck,
>> >>> then it seems like his RAM went bad based on that screen?
>> >
>> >> if aht failed, it have serious problems.
>> >
>> > Great. I wonder what it is. I told it sounded bad if it got stuck on the 
>> > tests. :(
>
>> Who says it was stuck? You only let it run for one minute and 44 seconds
>> before you made that assumption and canceled the tests. The user
>> interface, as you should realize by the appearance, is very minimal,
>> meaning often during hardware tests it may *appear* nothing is happening
>> because nothing is changing on the screen. That doesn't mean nothing is
>> happening.
>
> No, he said it was frozen at 1 minute and 44 seconds for a long time.

Again, that doesn't necessarily mean nothing was happening.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1763

FromANTant@zimage.com (Ant)
Date2015-09-23 22:17 -0500
Message-ID<F_ydnRjkM8vI9p7LnZ2dnUU7-WmdnZ2d@earthlink.com>
In reply to#1761
> >> >>> I told him to boot it up with D key held down for its hardware test.
> >> >>> He ran the tests, but he said it got stuck too as shown in
> >> >>> http://i.imgur.com/VQ6Yy8s.jpg since the status bar and time werne't
> >> >>> changing. I told him to let it run longer just in case it is slow
> >> >>> like when he is asleep (night time now).  If it is indeed stuck,
> >> >>> then it seems like his RAM went bad based on that screen?
> >> >
> >> >> if aht failed, it have serious problems.
> >> >
> >> > Great. I wonder what it is. I told it sounded bad if it got stuck on the 
> >> > tests. :(
> >
> >> Who says it was stuck? You only let it run for one minute and 44 seconds
> >> before you made that assumption and canceled the tests. The user
> >> interface, as you should realize by the appearance, is very minimal,
> >> meaning often during hardware tests it may *appear* nothing is happening
> >> because nothing is changing on the screen. That doesn't mean nothing is
> >> happening.
> >
> > No, he said it was frozen at 1 minute and 44 seconds for a long time.

> Again, that doesn't necessarily mean nothing was happening.

Bad news after about five/5 hours of the test running with his e-mailed 
"Same result, frozen, the screen shot is the same as before..." comment. 
:(

I'm waiting for his command+v verbose picture to see what the last 
several lines show for more clues.
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly.
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#1773

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 14:57 +0000
Message-ID<d6ihauF1tc3U1@mid.individual.net>
In reply to#1763
On 2015-09-24, Ant <ANTant@zimage.com> wrote:
>
> Bad news after about five/5 hours of the test running with his e-mailed 
> "Same result, frozen, the screen shot is the same as before..." comment. 
>:(

That is bad news.  : (

> I'm waiting for his command+v verbose picture to see what the last 
> several lines show for more clues.

Yeah, that would be useful.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1771

FromLewis <g.kreme@gmail.com.dontsendmecopies>
Date2015-09-24 12:32 +0000
Message-ID<slrnn07rf2.b8g.g.kreme@amelia.local>
In reply to#1754
In message <iZWdnWOZwplt2J7LnZ2dnUU7-dOdnZ2d@earthlink.com> 
  Ant <ANTant@zimage.com> wrote:
> OK, we'll try it if it is not fixed by next week. I told him to go to an 
> Apple store in Europe, he said no. Bah.

Ah, so he is a fool.

He can try the "It failed while I was in Europe" tack when he gets back
and that might work, but every day out of AppleCare reduces the odds
that Apple will extend AppleCare for him.


-- 
On 20-12-2013 Wes Groleau wrote:
>On 12-20-2013, 10:04, George Kerby wrote:
>> 'Tis the Season to bitch and moan.
 
> That doesn't fit the tune you @#$%#$&%$*#$@%T#^% !

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#1778

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 15:14 +0000
Message-ID<d6iialF1tc3U7@mid.individual.net>
In reply to#1771
On 2015-09-24, Lewis <g.kreme@gmail.com.dontsendmecopies> wrote:
> In message <iZWdnWOZwplt2J7LnZ2dnUU7-dOdnZ2d@earthlink.com> 
>   Ant <ANTant@zimage.com> wrote:
>> OK, we'll try it if it is not fixed by next week. I told him to go to an 
>> Apple store in Europe, he said no. Bah.
>
> Ah, so he is a fool.

I don't think name calling is very productive or called for here. He may
have legitimate reasons for not bringing it to an Apple retail store -
perhaps due to travelling distance or convenience. Or maybe he's just
not in that big if a hurry and wants to ensure that he doesn't have to
hang around for a week waiting for Apple to release his machine. : )

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1785

FromANTant@zimage.com (Ant)
Date2015-09-24 10:57 -0500
Message-ID<2LadnX_oYewfgJnLnZ2dnUU7-Y_46u6z@earthlink.com>
In reply to#1778
> >> OK, we'll try it if it is not fixed by next week. I told him to go to an 
> >> Apple store in Europe, he said no. Bah.
> >
> > Ah, so he is a fool.

> I don't think name calling is very productive or called for here. He may
> have legitimate reasons for not bringing it to an Apple retail store -
> perhaps due to travelling distance or convenience. Or maybe he's just
> not in that big if a hurry and wants to ensure that he doesn't have to
> hang around for a week waiting for Apple to release his machine. : )

Another problem is that there are no Apple retail stores where he is. I 
didn't find any. Just third party authorized places. Also, he doesn't 
speak their local languages. At least, his iPhone with old iOS v8.4.1  
works. :P
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly.
  /\___/\   Ant(Dude) @ http://antfarm.home.dhs.org (Personal Web Site)
 / /\ /\ \                 Ant's Quality Foraged Links: http://aqfl.net
| |o   o| |
   \ _ /    Please nuke ANT if replying by e-mail privately. If credit-
    ( )     ing, then please kindly use Ant nickname and AQFL URL/link.

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#1787

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 16:00 +0000
Message-ID<d6il00F1tc3U16@mid.individual.net>
In reply to#1785
On 2015-09-24, Ant <ANTant@zimage.com> wrote:
>> >> OK, we'll try it if it is not fixed by next week. I told him to go to an 
>> >> Apple store in Europe, he said no. Bah.
>> >
>> > Ah, so he is a fool.
>
>> I don't think name calling is very productive or called for here. He may
>> have legitimate reasons for not bringing it to an Apple retail store -
>> perhaps due to travelling distance or convenience. Or maybe he's just
>> not in that big if a hurry and wants to ensure that he doesn't have to
>> hang around for a week waiting for Apple to release his machine. : )
>
> Another problem is that there are no Apple retail stores where he is. I 
> didn't find any. Just third party authorized places. Also, he doesn't 
> speak their local languages. At least, his iPhone with old iOS v8.4.1  
> works. :P

Personally, I wouldn't bring it to anything but an actual Apple retail
store. Other places will likely want to charge for anything they do, and
sometimes can end up gouging the customer. Better to bring it into a
legitimate Apple retail store where there's a chance Apple will repair
it for free - even if it's no longer covered by warranty.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1792

FromANTant@zimage.com (Ant)
Date2015-09-24 11:27 -0500
Message-ID<bYCdnR3MiKUSuZnLnZ2dnUU7-X-dnZ2d@earthlink.com>
In reply to#1787
> >> >> OK, we'll try it if it is not fixed by next week. I told him to go to an 
> >> >> Apple store in Europe, he said no. Bah.
> >> >
> >> > Ah, so he is a fool.
> >
> >> I don't think name calling is very productive or called for here. He may
> >> have legitimate reasons for not bringing it to an Apple retail store -
> >> perhaps due to travelling distance or convenience. Or maybe he's just
> >> not in that big if a hurry and wants to ensure that he doesn't have to
> >> hang around for a week waiting for Apple to release his machine. : )
> >
> > Another problem is that there are no Apple retail stores where he is. I 
> > didn't find any. Just third party authorized places. Also, he doesn't 
> > speak their local languages. At least, his iPhone with old iOS v8.4.1  
> > works. :P

> Personally, I wouldn't bring it to anything but an actual Apple retail
> store. Other places will likely want to charge for anything they do, and
> sometimes can end up gouging the customer. Better to bring it into a
> legitimate Apple retail store where there's a chance Apple will repair
> it for free - even if it's no longer covered by warranty.

I agree. Plus, they probably won't speak English!
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly.
  /\___/\   Ant(Dude) @ http://antfarm.home.dhs.org (Personal Web Site)
 / /\ /\ \                 Ant's Quality Foraged Links: http://aqfl.net
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#1753

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 00:28 +0000
Message-ID<d6gud9Fk9a4U2@mid.individual.net>
In reply to#1750
On 2015-09-23, Ant <ANTant@zimage.com> wrote:
>
> I told him to boot it up with D key held down for its hardware test.
> He ran the tests, but he said it got stuck too as shown in
> http://i.imgur.com/VQ6Yy8s.jpg since the status bar and time werne't
> changing.

From the photo, it appears the test had only been running for 1 minute
and 44 seconds. That's nowhere near enough time to give up on the test.
They can run quite a lot longer than that. 

> I told him to let it run longer just in case it is slow like when he
> is asleep (night time now). 

He should let it run at *least* 30 minutes before he thinks about
cancelling it. Hardware tests often take a long time. For instance, with
a computer with a lot of RAM installed, RAM tests can take a long time
to complete.

> If it is indeed stuck, then it seems like his RAM went bad based on
> that screen?

Nothing in the photo indicates RAM is an issue. He needs to let the test
run its course and see what it says when it is finished.

> My next idea is to have him do a Command and V keys. I basically want
> to see its boot up screen show all of its technical texts on his
> screen and where it gets stuck at if any. If it does show them and
> getting stuck after a while, then to get a picture and send it to me
> so others and I can read and plan what to try next. What else to try
> remotely for him?  He's not a technical computer user so it needs to
> be simple and share with his iPhone's camera for us.

I would be good to know if he can boot from the Apple recovery
partition, assuming he has one:

<https://support.apple.com/en-us/HT201314>

-- 
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I often ignore posts from Google. Use a real news client instead.

JR

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#1755

FromANTant@zimage.com (Ant)
Date2015-09-23 19:44 -0500
Message-ID<suCdncqVXoLs2p7LnZ2dnUU7-cmdnZ2d@earthlink.com>
In reply to#1753
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
> On 2015-09-23, Ant <ANTant@zimage.com> wrote:
> >
> > I told him to boot it up with D key held down for its hardware test.
> > He ran the tests, but he said it got stuck too as shown in
> > http://i.imgur.com/VQ6Yy8s.jpg since the status bar and time werne't
> > changing.

> From the photo, it appears the test had only been running for 1 minute
> and 44 seconds. That's nowhere near enough time to give up on the test.
> They can run quite a lot longer than that. 

That is what i thinking too. Those estimated times are never accurate. I 
told him to let it run overnight when he sleeps in the hotel room.


> > I told him to let it run longer just in case it is slow like when he
> > is asleep (night time now). 

> He should let it run at *least* 30 minutes before he thinks about
> cancelling it. Hardware tests often take a long time. For instance, with
> a computer with a lot of RAM installed, RAM tests can take a long time
> to complete.

Sleeping for a few hours of it running should be enough. ;) I don't 
remember how much RAM his 13.3" 2012 MBP has. Maybe 8 GB of RAM? I 
wished it showed more like a graph or addresses changing like in 
Memtest86 for Linux.


> > If it is indeed stuck, then it seems like his RAM went bad based on
> > that screen?

> Nothing in the photo indicates RAM is an issue. He needs to let the test
> run its course and see what it says when it is finished.

I agree. We wait...


> > My next idea is to have him do a Command and V keys. I basically want
> > to see its boot up screen show all of its technical texts on his
> > screen and where it gets stuck at if any. If it does show them and
> > getting stuck after a while, then to get a picture and send it to me
> > so others and I can read and plan what to try next. What else to try
> > remotely for him?  He's not a technical computer user so it needs to
> > be simple and share with his iPhone's camera for us.

> I would be good to know if he can boot from the Apple recovery
> partition, assuming he has one:

> <https://support.apple.com/en-us/HT201314>

Assuming he can access it, can we run a repair on it safely with its 
Disk Utility? I assume this can take hours to finish? I don't 
remember what v10.8.5's Disk Utilities look like in Mac OS X. I 
need to show him screen shots and what to click on to do a scan and 
repair. We're not going to restore and reinstall since he is remote and 
doesn't know computers. Also, it is not using FileVault or any disk 
encryption.
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
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#1757

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 01:22 +0000
Message-ID<d6h1i7Fk9a4U9@mid.individual.net>
In reply to#1755
On 2015-09-24, Ant <ANTant@zimage.com> wrote:
> In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
>
>> I would be good to know if he can boot from the Apple recovery
>> partition, assuming he has one:
>
>> <https://support.apple.com/en-us/HT201314>
>
> Assuming he can access it, can we run a repair on it safely with its 
> Disk Utility?

That's not what I said. I said it would be good to know if it can *boot*
on the recovery partition. If it can boot completely on the recovery
partition, then we can rule some things out.

-- 
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I often ignore posts from Google. Use a real news client instead.

JR

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#1760

FromANTant@zimage.com (Ant)
Date2015-09-23 20:25 -0500
Message-ID<GfWdnURJ0qtjzZ7LnZ2dnUU7-cWdnZ2d@earthlink.com>
In reply to#1757
In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
> On 2015-09-24, Ant <ANTant@zimage.com> wrote:
> > In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
> >
> >> I would be good to know if he can boot from the Apple recovery
> >> partition, assuming he has one:
> >
> >> <https://support.apple.com/en-us/HT201314>
> >
> > Assuming he can access it, can we run a repair on it safely with its 
> > Disk Utility?

> That's not what I said. I said it would be good to know if it can *boot*
> on the recovery partition. If it can boot completely on the recovery
> partition, then we can rule some things out.

Ah. I thought we were going to run something in it if we can boot into 
it.
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly.
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#1765

FromANTant@zimage.com (Ant)
Date2015-09-23 22:58 -0500
Message-ID<wL6dnel-3Jp66Z7LnZ2dnUU7-QWdnZ2d@earthlink.com>
In reply to#1760
> > >> I would be good to know if he can boot from the Apple recovery
> > >> partition, assuming he has one:
> > >
> > >> <https://support.apple.com/en-us/HT201314>
> > >
> > > Assuming he can access it, can we run a repair on it safely with its 
> > > Disk Utility?

> > That's not what I said. I said it would be good to know if it can *boot*
> > on the recovery partition. If it can boot completely on the recovery
> > partition, then we can rule some things out.

> Ah. I thought we were going to run something in it if we can boot into 
> it.

Mac OS X v10.8.5's Utilities does boot up and shows these options: 
Restore from TM's backup (can't do that until he returns), Reinstall OS 
X (not going to try that remotely), Get Help Online, and Disk Utility. 

Should we try Disk Utility to see what's up with the HDD? It seems the 
HDD is physically connected if we can get to this recovery. Maybe need 
to repair the data on its HDD? I did tell my client that it might take 
hours to finish so I told him to wait.
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
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#1774

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 14:59 +0000
Message-ID<d6ihdlF1tc3U2@mid.individual.net>
In reply to#1765
On 2015-09-24, Ant <ANTant@zimage.com> wrote:
>
> Mac OS X v10.8.5's Utilities does boot up and shows these options: 
> Restore from TM's backup (can't do that until he returns), Reinstall OS 
> X (not going to try that remotely), Get Help Online, and Disk Utility. 
>
> Should we try Disk Utility to see what's up with the HDD? It seems the 
> HDD is physically connected if we can get to this recovery. Maybe need 
> to repair the data on its HDD? I did tell my client that it might take 
> hours to finish so I told him to wait.

Yes I would tell him to run the "Verify Disk" function (not the Repair
Disk function) on his startup volume then copy/paste the output to you.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1788

FromANTant@zimage.com (Ant)
Date2015-09-24 11:00 -0500
Message-ID<2LadnX7oYey0g5nLnZ2dnUU7-Y_46u6z@earthlink.com>
In reply to#1774
In comp.sys.mac.system Jolly Roger <jollyroger@pobox.com> wrote:
> On 2015-09-24, Ant <ANTant@zimage.com> wrote:
> >
> > Mac OS X v10.8.5's Utilities does boot up and shows these options: 
> > Restore from TM's backup (can't do that until he returns), Reinstall OS 
> > X (not going to try that remotely), Get Help Online, and Disk Utility. 
> >
> > Should we try Disk Utility to see what's up with the HDD? It seems the 
> > HDD is physically connected if we can get to this recovery. Maybe need 
> > to repair the data on its HDD? I did tell my client that it might take 
> > hours to finish so I told him to wait.

> Yes I would tell him to run the "Verify Disk" function (not the Repair
> Disk function) on his startup volume then copy/paste the output to you.

And not both?
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
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#1758

FromYour Name <YourName@YourISP.com>
Date2015-09-24 13:25 +1200
Message-ID<240920151325516244%YourName@YourISP.com>
In reply to#1750
In article <JOednbDWmv12r57LnZ2dnUU7-Yv46u6z@earthlink.com>, Ant
<ANTant@zimage.com> wrote:

> Hi.
> 
> As of a few hours ago after travelling far away (somewhere in Europe) 
> and using it briefly in his hotel room, my client's 13.3" MBP no longer 
> boots up fully to its updated Mac OS X v10.8.5. It gets stuck at the 
> gray Apple logo with its spinning indicator as shown in his blurry 
> iPhone photo(graph): http://i.imgur.com/uOP2XkC.jpg ... It never gets to 
> the login screen.
> 
> Over the phone and e-mails, we briefly tried safe mode but it showed the 
> same results but at slower speeds which is expected. I told him to boot 
> it up with D key held down for its hardware test. He ran the tests, but 
> he said it got stuck too as shown in http://i.imgur.com/VQ6Yy8s.jpg 
> since the status bar and time werne't changing. I told him to let it run 
> longer just in case it is slow like when he is asleep (night time now). 
> If it is indeed stuck, then it seems like his RAM went bad based on that 
> screen?

I'm not sure about that particular model, but possibly a RAM stick has
come lose during transportation, or perhaps a small drop or even power
spike when it was plugged into the wall.

A small drop or power spike may also have damaged the hard drive.

Alternatively, it could just be trying to do some sort of system update
(although 10.8 would make that seem unlikely). Some of them can take a
while and look like they're stuck.



> My next idea is to have him do a Command and V keys. I basically want to 
> see its boot up screen show all of its technical texts on his screen and 
> where it gets stuck at if any. If it does show them and getting stuck 
> after a while, then to get a picture and send it to me so others and I 
> can read and plan what to try next. What else to try remotely for him? 
> He's not a technical computer user so it needs to be simple and share 
> with his iPhone's camera for us.
> 
> Ironically, his AppleCare just ended after getting it over three years 
> ago (late summer of 2012) so it will probably be expensive to repair or 
> buy a new MBP if I can't fix it next week. :(

Sometimes an Apple Store or authorised repair centre will still repair
it for free ... it's completely at their discretion. It can help if
you're very polite. Being argumentative or pushy about AppleCare just
having ended and whining about some sort of nutty conspiracy theory (as
some loonies will do) definitely won't help.

Depending on what's actually wrong with it and where it was bought,
AppleCare can be irrelevant anyway. Some known faults are repaired free
(usually announced by a recall). The British Consumer laws mean the
equipment must be "fit for purpose", which can mean getting a free
repair even long after the original Apple Warranty period has ended.

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#1762

FromANTant@zimage.com (Ant)
Date2015-09-23 20:28 -0500
Message-ID<GfWdnUdJ0qsszJ7LnZ2dnUU7-cWdnZ2d@earthlink.com>
In reply to#1758
> I'm not sure about that particular model, but possibly a RAM stick has
> come lose during transportation, or perhaps a small drop or even power
> spike when it was plugged into the wall.

> A small drop or power spike may also have damaged the hard drive.

Maybe. :/


> Alternatively, it could just be trying to do some sort of system update
> (although 10.8 would make that seem unlikely). Some of them can take a
> while and look like they're stuck.

System update like what? I only remember iTunes v12.3, iOS v9, etc.


> > My next idea is to have him do a Command and V keys. I basically want to 
> > see its boot up screen show all of its technical texts on his screen and 
> > where it gets stuck at if any. If it does show them and getting stuck 
> > after a while, then to get a picture and send it to me so others and I 
> > can read and plan what to try next. What else to try remotely for him? 
> > He's not a technical computer user so it needs to be simple and share 
> > with his iPhone's camera for us.
> > 
> > Ironically, his AppleCare just ended after getting it over three years 
> > ago (late summer of 2012) so it will probably be expensive to repair or 
> > buy a new MBP if I can't fix it next week. :(

> Sometimes an Apple Store or authorised repair centre will still repair
> it for free ... it's completely at their discretion. It can help if
> you're very polite. Being argumentative or pushy about AppleCare just
> having ended and whining about some sort of nutty conspiracy theory (as
> some loonies will do) definitely won't help.

> Depending on what's actually wrong with it and where it was bought,
> AppleCare can be irrelevant anyway. Some known faults are repaired free
> (usually announced by a recall). The British Consumer laws mean the
> equipment must be "fit for purpose", which can mean getting a free
> repair even long after the original Apple Warranty period has ended.

I remember he bought it from his university's computer store with 
AppleCare. We'll see if we can get a local Apple store to check it out 
even if it is ended recently.
-- 
Quote of the Week: "When I am at my lowest, that is when I see things 
the clearest. It's hard to care about ants when you're soaring with 
eagles." --unknown
Note: A fixed width font (Courier, Monospace, etc.) is required to see this signature correctly.
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#1770

FromLewis <g.kreme@gmail.com.dontsendmecopies>
Date2015-09-24 12:29 +0000
Message-ID<slrnn07r9l.b8g.g.kreme@amelia.local>
In reply to#1750
In message <JOednbDWmv12r57LnZ2dnUU7-Yv46u6z@earthlink.com> 
  Ant <ANTant@zimage.com> wrote:
> Hi.

> As of a few hours ago after travelling far away (somewhere in Europe) 
> and using it briefly in his hotel room, my client's 13.3" MBP no longer 
> boots up fully to its updated Mac OS X v10.8.5. It gets stuck at the 
> gray Apple logo with its spinning indicator as shown in his blurry 
> iPhone photo(graph): http://i.imgur.com/uOP2XkC.jpg ... It never gets to 
> the login screen.

> Over the phone and e-mails, we briefly tried safe mode but it showed the 
> same results but at slower speeds which is expected. I told him to boot 
> it up with D key held down for its hardware test. He ran the tests, but 
> he said it got stuck too as shown in http://i.imgur.com/VQ6Yy8s.jpg 
> since the status bar and time werne't changing. I told him to let it run 
> longer just in case it is slow like when he is asleep (night time now). 
> If it is indeed stuck, then it seems like his RAM went bad based on that 
> screen?

> My next idea is to have him do a Command and V keys.

No, the next step (first step) is recover partition.

However, I do suspect there is a physical issue with the computer.

> What else to try remotely for him?  He's not a technical computer user
> so it needs to be simple and share with his iPhone's camera for us.

Very little to do remotely in this situation. He probably needs an Apple
Store.

Does he have good backups? If so, the first thing I would do is a nuke
and pave install.

1) Boot to recovery partitions
2) Format the boot partition
3) Install OS X

When that fails, take it to Apple.

No, wait, the FIRST thing is to remove any RAM that was added to the
machine and put the computer back with its original memory chips.

> Ironically, his AppleCare just ended after getting it over three years 
> ago (late summer of 2012) so it will probably be expensive to repair or 
> buy a new MBP if I can't fix it next week. :(

Not necessarily. If the window closed recently, Apple is pretty good
about extending it. The HD in one of my minis died about a week outside
of AppleCare and Apple still replaced it. Their repairs are usually
quite reasonable in cost, unless its something on the motherboard. Had I
had to pay for the HD repair it would have been, IIRC, $120. Granted, I
could have bought a HD myself for $50, but having someone else open up
the mini and replace the HD is EASILY worth $70 to me since getting to
the hard drive requires a complete disassembly of the machine, including
removing the motherboard and all connectors.

In fact, the only reason I've not put SSDs in my minis is because I
don't want to install them.

Similarly, I've had the HD replaced on my iMac under AppleCare. That
repair would have cost $300 ($260 for the 3TB drive and $40 in labor).
At the time, I could have replaced the 3TB drive for $190, but I could
never have done the labor for less than $400 in aggravation.

One other advantage to having Apple do a repair, especially one they're
doing under AppleCare, is that if anything else is wrong, it gets fixed
as well.

Many years ago I had a G3 PowerMac in for an AppleCare repair and I
ended up getting a new motherboard and new RAM in addition to the HD
they were replacing. Or maybe Optical drive.

Yesterday I went in with my iPhone 6 Plus to get the screen repaired. It
had a crack that went from the bottom of the screen in a gentle arc up
and across.

The Apple guy couldn't see an impact point, so he classified it as a
warranty repair. No charge. Also, there was no one at the tore to do the
repair, so I got a new phone.

The only drawback was that I had to wait until I got home to reinstall
9.1beta before I could restore my iCloud backup. Now I have a brand new
iPhone 6 Plus to sell to finance my new 6S Plus.

-- 
Everything you read on the Internet is false -- Glenn Fleishman

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#1777

FromJolly Roger <jollyroger@pobox.com>
Date2015-09-24 15:11 +0000
Message-ID<d6ii57F1tc3U6@mid.individual.net>
In reply to#1770
On 2015-09-24, Lewis <g.kreme@gmail.com.dontsendmecopies> wrote:
> In message <JOednbDWmv12r57LnZ2dnUU7-Yv46u6z@earthlink.com> 
>   Ant <ANTant@zimage.com> wrote:
>>
>> Ironically, his AppleCare just ended after getting it over three years 
>> ago (late summer of 2012) so it will probably be expensive to repair or 
>> buy a new MBP if I can't fix it next week. :(
>
> Not necessarily. If the window closed recently, Apple is pretty good
> about extending it.i

Yes. Best to bring it into Apple and let them look at it. Often Apple
will go ahead and do free warranty repair on products that are no longer
in warranty. The only way to find that out is to schedule an appointment
and bring it in.

-- 
E-mail sent to this address may be devoured by my ravenous SPAM filter.
I often ignore posts from Google. Use a real news client instead.

JR

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#1789

FromANTant@zimage.com (Ant)
Date2015-09-24 11:21 -0500
Message-ID<bYCdneHMiKWTvpnLnZ2dnUU7-X-dnZ2d@earthlink.com>
In reply to#1770
> > My next idea is to have him do a Command and V keys.

> No, the next step (first step) is recover partition.

Too late. I already showed the text results yesterday.


> However, I do suspect there is a physical issue with the computer.

Even from the results I posted yesterday?


> > What else to try remotely for him?  He's not a technical computer user
> > so it needs to be simple and share with his iPhone's camera for us.

> Very little to do remotely in this situation. He probably needs an Apple
> Store.

I agree if it is serious. Hopefully, he can get the fixes for free since 
his AppleCare just expired since he got it in the summer of 2012.


> Does he have good backups? If so, the first thing I would do is a nuke
> and pave install.

Yes, Time Machine backups on an external USB2 HDD before he went on the 
trip. I hope his backup is good!


> 1) Boot to recovery partitions
> 2) Format the boot partition
> 3) Install OS X

We'll do that when it is really bad. For now, let's see if we can repair 
it.


> When that fails, take it to Apple.

> No, wait, the FIRST thing is to remove any RAM that was added to the
> machine and put the computer back with its original memory chips.

This machine was never opened. Everything is from the original bought 
from his university's computer store.


> > Ironically, his AppleCare just ended after getting it over three years 
> > ago (late summer of 2012) so it will probably be expensive to repair or 
> > buy a new MBP if I can't fix it next week. :(

> Not necessarily. If the window closed recently, Apple is pretty good
> about extending it. The HD in one of my minis died about a week outside
> of AppleCare and Apple still replaced it. Their repairs are usually
> quite reasonable in cost, unless its something on the motherboard. Had I
> had to pay for the HD repair it would have been, IIRC, $120. Granted, I
> could have bought a HD myself for $50, but having someone else open up
> the mini and replace the HD is EASILY worth $70 to me since getting to
> the hard drive requires a complete disassembly of the machine, including
> removing the motherboard and all connectors.

I hope it will be free from just expired AppleCare. ;)


> In fact, the only reason I've not put SSDs in my minis is because I
> don't want to install them.

Why not? I am thinking of him getting a SSD into it if the HDD is 
dying/dead.


> Similarly, I've had the HD replaced on my iMac under AppleCare. That
> repair would have cost $300 ($260 for the 3TB drive and $40 in labor).
> At the time, I could have replaced the 3TB drive for $190, but I could
> never have done the labor for less than $400 in aggravation.

Ah, but isn't it much harder with a MBP since Apple made it harder to do 
those things? Even battery replacements is difficult these days.


> One other advantage to having Apple do a repair, especially one they're
> doing under AppleCare, is that if anything else is wrong, it gets fixed
> as well.

Yeah.


> Many years ago I had a G3 PowerMac in for an AppleCare repair and I
> ended up getting a new motherboard and new RAM in addition to the HD
> they were replacing. Or maybe Optical drive.

Nice.


> Yesterday I went in with my iPhone 6 Plus to get the screen repaired. It
> had a crack that went from the bottom of the screen in a gentle arc up
> and across.

Wow, already a crack? :(

> The Apple guy couldn't see an impact point, so he classified it as a
> warranty repair. No charge. Also, there was no one at the tore to do the
> repair, so I got a new phone.

Nice. I wonder if APple store will have to give my client a new MBP. 
Haha.


> The only drawback was that I had to wait until I got home to reinstall
> 9.1beta before I could restore my iCloud backup. Now I have a brand new
> iPhone 6 Plus to sell to finance my new 6S Plus.

Beta, eh? ;) Yeah, waiting sucks. Last time we went to the Apple retail 
store to get a new iPhone, my client brought his MBP so we could 
iTunes sync in the store in case there were problems. Apple guy said to 
do it at home. Bah.
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