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Purley Hosting

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  Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-18 16:50 +0000
    Re: Purley Hosting Bob Latham <bob@sick-of-spam.invalid> - 2012-02-18 17:17 +0000
      Re: Purley Hosting Steve Fryatt <news@stevefryatt.org.uk> - 2012-02-18 18:21 +0000
        Re: Purley Hosting Bob Latham <bob@sick-of-spam.invalid> - 2012-02-18 19:45 +0000
          Re: Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-18 20:36 +0000
            Re: Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-18 20:49 +0000
              Re: Purley Hosting Chris Hughes <news@noonehere.co.uk> - 2012-02-18 21:26 +0000
                Re: Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-18 21:56 +0000
                Re: Purley Hosting Steve Fryatt <news@stevefryatt.org.uk> - 2012-02-18 22:04 +0000
                  Re: Purley Hosting Chris Hughes <news@noonehere.co.uk> - 2012-02-18 23:03 +0000
                    Re: Purley Hosting Chris Bell <news@highpath.net> - 2012-02-19 11:14 +0000
                      Re: Purley Hosting Chris Hughes <news@noonehere.co.uk> - 2012-02-19 11:55 +0000
                        Re: Purley Hosting Steve Fryatt <news@stevefryatt.org.uk> - 2012-02-19 12:43 +0000
                          Re: Purley Hosting "John Williams (News)" <UCEbin@tiscali.co.uk> - 2012-02-19 14:16 +0100
                            Re: Purley Hosting Tim Hill <tim@invalid.org.uk> - 2012-02-19 13:53 +0000
                      Re: Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-19 12:16 +0000
                      Re: Purley Hosting Tim Hill <tim@invalid.org.uk> - 2012-02-19 12:29 +0000
                      Re: Purley Hosting Bob Latham <bob@sick-of-spam.invalid> - 2012-02-19 12:42 +0000
                    Re: Purley Hosting Russell Hafter News <see.sig@walkingingermany.invalid> - 2012-02-19 11:08 +0000
                      Re: Purley Hosting Neil Spellings <neil@spellings.net> - 2012-02-19 07:34 -0800
                        Re: Purley Hosting Jim Nagel <jimnewsm10d@abbeypress.co.uk> - 2012-02-20 13:32 +0000
                          Re: Purley Hosting Kevin Wells <kev@kevsoft.co.uk> - 2012-02-20 14:35 +0000

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#3686 — Purley Hosting

Not working again for me.

No contact to their website, my websites by http or ftp, nor
mail boxes.

I is supposed to down next weekend, but not this one, AIUI.

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3687

In article <5263895397see.sig@walkingingermany.invalid>,
   Russell Hafter News <see.sig@walkingingermany.invalid> wrote:
> Not working again for me.

> No contact to their website, my websites by http or ftp, nor
> mail boxes.

> I is supposed to down next weekend, but not this one, AIUI.

Yes, same story again.

Really, really not good enough.

Bob.

-- 
Bob Latham
Stourbridge, West Midlands

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#3689

On 18 Feb, Bob Latham wrote in message
    <52638bcbf1bob@sick-of-spam.invalid>:

> In article <5263895397see.sig@walkingingermany.invalid>,
>    Russell Hafter News <see.sig@walkingingermany.invalid> wrote:
>
> > Not working again for me.
> 
> > No contact to their website, my websites by http or ftp, nor mail boxes.
> 
> > I is supposed to down next weekend, but not this one, AIUI.
> 
> Yes, same story again.
> 
> Really, really not good enough.

?

It seems to be working fine.

  http://www.downforeveryoneorjustme.com/purleyhosting.com

-- 
Steve Fryatt - Leeds, England             Wakefield Acorn & RISC OS Show
                                             Saturday 28 April 2012
http://www.stevefryatt.org.uk/           http://www.wakefieldshow.org.uk/

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#3690

In article <mpro.lzlpnq035wngg01cb.news@stevefryatt.org.uk>,
   Steve Fryatt <news@stevefryatt.org.uk> wrote:
> On 18 Feb, Bob Latham wrote in message
>     <52638bcbf1bob@sick-of-spam.invalid>:

> > In article <5263895397see.sig@walkingingermany.invalid>,
> >    Russell Hafter News <see.sig@walkingingermany.invalid> wrote:
> >
> > > Not working again for me.
> > 
> > > No contact to their website, my websites by http or ftp, nor mail
> > > boxes.
> > 
> > > I is supposed to down next weekend, but not this one, AIUI.
> > 
> > Yes, same story again.
> > 
> > Really, really not good enough.

> ?

> It seems to be working fine.

We saw last year that you have service when others don't.

My logs say it went off around 13:27 today and returned at around 17:55.

I'll be surprised if next week's down time isn't a conservative estimate
of reality.   


Bob.

-- 
Bob Latham
Stourbridge, West Midlands

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#3691

In article <5263995088bob@sick-of-spam.invalid>, Bob Latham
<bob@sick-of-spam.invalid> wrote:
> In article
>    <mpro.lzlpnq035wngg01cb.news@stevefryatt.org.uk>,
>    Steve Fryatt <news@stevefryatt.org.uk> wrote:
> > On 18 Feb, Bob Latham wrote in message
> >     <52638bcbf1bob@sick-of-spam.invalid>:

> > > In article
> > >    <5263895397see.sig@walkingingermany.invalid>,
> > >    Russell Hafter News
> > >    <see.sig@walkingingermany.invalid> wrote:

> > > > Not working again for me.

> > > > No contact to their website, my websites by http or
> > > > ftp, nor mail boxes.

> > > > I is supposed to down next weekend, but not this
> > > > one, AIUI.

> > > Yes, same story again.

> > > Really, really not good enough.

> > ?

> > It seems to be working fine.

> We saw last year that you have service when others don't.

> My logs say it went off around 13:27 today and returned
> at around 17:55.

Seems about right to me.

It stopped after lunch, was down all afternoon.

Came back to my desk after tea and it was working.

I have submitted a ticket...

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3692

On 18 Feb, see.sig@walkingingermany.invalid wrote:
> In article <5263995088bob@sick-of-spam.invalid>, Bob
> Latham <bob@sick-of-spam.invalid> wrote:
> > In article
> >    <mpro.lzlpnq035wngg01cb.news@stevefryatt.org.uk>,
> >    Steve Fryatt <news@stevefryatt.org.uk> wrote:
> > > On 18 Feb, Bob Latham wrote in message
> > >     <52638bcbf1bob@sick-of-spam.invalid>:

> > > > In article
> > > >    <5263895397see.sig@walkingingermany.invalid>,
> > > >    Russell Hafter News
> > > >    <see.sig@walkingingermany.invalid> wrote:

> > > > > Not working again for me.

> > > > > No contact to their website, my websites by http
> > > > > or ftp, nor mail boxes.

> > > > > I is supposed to down next weekend, but not this
> > > > > one, AIUI.

> > > > Yes, same story again.

> > > > Really, really not good enough.

> > > ?

> > > It seems to be working fine.

> > We saw last year that you have service when others
> > don't.

> > My logs say it went off around 13:27 today and returned
> > at around 17:55.

> Seems about right to me.

> It stopped after lunch, was down all afternoon.

> Came back to my desk after tea and it was working.

> I have submitted a ticket...

And at 2048 it is offline again.

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3693

In message <52639f337esee.sig@walkingingermany.invalid>
          Russell Hafter News <see.sig@walkingingermany.invalid> 
wrote:

> On 18 Feb, see.sig@walkingingermany.invalid wrote:
>> In article <5263995088bob@sick-of-spam.invalid>, Bob
>> Latham <bob@sick-of-spam.invalid> wrote:
>>> In article
>>>    <mpro.lzlpnq035wngg01cb.news@stevefryatt.org.uk>,
>>>    Steve Fryatt <news@stevefryatt.org.uk> wrote:
>>>> On 18 Feb, Bob Latham wrote in message
>>>>     <52638bcbf1bob@sick-of-spam.invalid>:

>>>>> In article
>>>>>    <5263895397see.sig@walkingingermany.invalid>,
>>>>>    Russell Hafter News
>>>>>    <see.sig@walkingingermany.invalid> wrote:

>>>>>> Not working again for me.

>>>>>> No contact to their website, my websites by http
>>>>>> or ftp, nor mail boxes.

>>>>>> I is supposed to down next weekend, but not this
>>>>>> one, AIUI.

>>>>> Yes, same story again.

>>>>> Really, really not good enough.

>>>> ?

>>>> It seems to be working fine.

>>> We saw last year that you have service when others
>>> don't.

>>> My logs say it went off around 13:27 today and returned
>>> at around 17:55.

>> Seems about right to me.

>> It stopped after lunch, was down all afternoon.

>> Came back to my desk after tea and it was working.

>> I have submitted a ticket...

> And at 2048 it is offline again.

Well its up here at 21:25

Sure its not your ISP's DNS servers playing up?

-- 
Chris Hughes

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#3694

In article <fca3a26352.chris@o2.co.uk>, Chris Hughes
<news@noonehere.co.uk> wrote:
> In message <52639f337esee.sig@walkingingermany.invalid>
>           Russell Hafter News
> <see.sig@walkingingermany.invalid> wrote:

> > On 18 Feb, see.sig@walkingingermany.invalid wrote:
> >> In article <5263995088bob@sick-of-spam.invalid>, Bob
> >> Latham <bob@sick-of-spam.invalid> wrote:
> >>> In article
> >>>    <mpro.lzlpnq035wngg01cb.news@stevefryatt.org.uk>,
> >>>    Steve Fryatt <news@stevefryatt.org.uk> wrote:
> >>>> On 18 Feb, Bob Latham wrote in message
> >>>>     <52638bcbf1bob@sick-of-spam.invalid>:

> >>>>> In article
> >>>>>    <5263895397see.sig@walkingingermany.invalid>,
> >>>>>    Russell Hafter News
> >>>>>    <see.sig@walkingingermany.invalid> wrote:

[Snip]

> >> It stopped after lunch, was down all afternoon.

> >> Came back to my desk after tea and it was working.

> >> I have submitted a ticket...

> > And at 2048 it is offline again.

> Well its up here at 21:25

> Sure its not your ISP's DNS servers playing up?

Yes - I do not use my ISPs DNS - I use Open DNS
:-)

And as far as I can tell from the status icons on PC Firefox
10, where the searching icon rotates anticlockwise while it
does the DNS look up, then clockwise when it tries to
connect to the server, the DNS was fine. Firefox gave a
'timed out' error, not a 'cannot find website' error.

No other server failed to connect all day.

According to POPStar's log, it was working at 2033, but not
at 2045 or 2056. The following fetch at 2108 worked again,
as did their website.

Having POPStar checking e-mail automatically every 12 mins
does tend to emphasise these types of problem!

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3695

On 18 Feb, Chris Hughes wrote in message
    <fca3a26352.chris@o2.co.uk>:

> In message <52639f337esee.sig@walkingingermany.invalid>
>           Russell Hafter News <see.sig@walkingingermany.invalid> 
> wrote:
>
> > And at 2048 it is offline again.
> 
> Well its up here at 21:25
> 
> Sure its not your ISP's DNS servers playing up?

No: according to some recent tweets from @PurleyHosting, Bob and Russell
were correct.

The first outage is currently somewhat unexplained ("hung processes
consuming memory"); the second outage was Server 6 being rebooted and then
doing a full filesystem check.

Sigh.  There's a feeling of Deja Vu here.

-- 
Steve Fryatt - Leeds, England             Wakefield Acorn & RISC OS Show
                                             Saturday 28 April 2012
http://www.stevefryatt.org.uk/           http://www.wakefieldshow.org.uk/

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#3696

In message <mpro.lzlzzi093w1zk01cb.news@stevefryatt.org.uk>
          Steve Fryatt <news@stevefryatt.org.uk> wrote:

> On 18 Feb, Chris Hughes wrote in message
>     <fca3a26352.chris@o2.co.uk>:

>> In message <52639f337esee.sig@walkingingermany.invalid>
>>           Russell Hafter News <see.sig@walkingingermany.invalid>
>> wrote:
>>
>>> And at 2048 it is offline again.
>> 
>> Well its up here at 21:25
>> 
>> Sure its not your ISP's DNS servers playing up?

> No: according to some recent tweets from @PurleyHosting, Bob and Russell
> were correct.

> The first outage is currently somewhat unexplained ("hung processes
> consuming memory"); the second outage was Server 6 being rebooted and then
> doing a full filesystem check.

> Sigh.  There's a feeling of Deja Vu here.

Oh dear server 6 was the one that crashed last time.

-- 
Chris Hughes

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#3701

Chris Hughes wrote:
> Steve Fryatt wrote:
> > Bob Latham wrote:
> >> Russell Hafter News wrote:

> >>> Not working again for me.
> >> Yes, same story again. Really, really not good enough.
> > Sigh.  There's a feeling of Deja Vu here.
> Oh dear server 6 was the one that crashed last time.

Please can I put in a good word for Purley Hosting?  Neil works hard to
provide a professional yet personal service.  He's friendly, honest and
approachable and he understands RiscOS.  He bends structures to
accomodate individual requirements and works long hours to sort out the
inevitable problems that crop up from time to time.

And yes, things occasionally go wrong.  And he occasionally has a
weekend off, no doubt crossing his fingers while he's away.  Bigger
companies can afford to employ people 24 hours a day, but do they
really provide a better service in practice?  In my experience they
usually don't and they're usually very difficult to communicate with
when things do go wrong.

I get the feeling that some of the criticism of Purley Hosting comes
from people who have never tried to run a small business themselves. 
Take it from me - it's not easy.  Maybe we should be saying thank-you
to Neil for providing such an excellent alternative to those big,
impersonal companies, and be a little more understanding when he has to
sort out the problems.

Chris Bell.

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#3704

In message <5263ee5f49news@highpath.net>
          Chris Bell <news@highpath.net> wrote:

> Chris Hughes wrote:
>> Steve Fryatt wrote:
>>> Bob Latham wrote:
>>>> Russell Hafter News wrote:

>>>>> Not working again for me.
>>>> Yes, same story again. Really, really not good enough.
>>> Sigh.  There's a feeling of Deja Vu here.
>> Oh dear server 6 was the one that crashed last time.

> Please can I put in a good word for Purley Hosting?  Neil works hard to
> provide a professional yet personal service.  He's friendly, honest and
> approachable and he understands RiscOS.  He bends structures to
> accomodate individual requirements and works long hours to sort out the
> inevitable problems that crop up from time to time.

I am well aware of that and why I stay with him (just renewed in fact)

> And yes, things occasionally go wrong.  And he occasionally has a
> weekend off, no doubt crossing his fingers while he's away.  Bigger
> companies can afford to employ people 24 hours a day, but do they
> really provide a better service in practice?  In my experience they
> usually don't and they're usually very difficult to communicate with
> when things do go wrong.

If companies don't communicate they lose business.

> I get the feeling that some of the criticism of Purley Hosting comes
> from people who have never tried to run a small business themselves.
> Take it from me - it's not easy.  Maybe we should be saying thank-you
> to Neil for providing such an excellent alternative to those big,
> impersonal companies, and be a little more understanding when he has to
> sort out the problems.

I think you are being a little over sensitive here, I was not being 
critical of Purley. No service can be up 100% of the time, minor 
outages like this happen, people need to be sensible about it.

I did not even notice the problem until someone mentioned it.


-- 
Chris Hughes

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#3709

On 19 Feb, Chris Hughes wrote in message
    <5922f26352.chris@o2.co.uk>:

> In message <5263ee5f49news@highpath.net>
>           Chris Bell <news@highpath.net> wrote:
>
> If companies don't communicate they lose business.
> 
> > I get the feeling that some of the criticism of Purley Hosting comes
> > from people who have never tried to run a small business themselves.
> > Take it from me - it's not easy.  Maybe we should be saying thank-you to
> > Neil for providing such an excellent alternative to those big,
> > impersonal companies, and be a little more understanding when he has to
> > sort out the problems.
> 
> I think you are being a little over sensitive here, I was not being
> critical of Purley. No service can be up 100% of the time, minor outages
> like this happen, people need to be sensible about it.

Agreed, the outage wasn't a problem.

The problem is communiction: when there are issues, everything goes down and
it's not possible to check a status page to find out what is happening.  In
fact there's not even an indication that Purley still exist, because their
homepage also vanishes.  This came up last summer following the three-day
outage, and while a solution was promised nothing seems to have changed.

And as you say above, if companies don't communicate they lose business.

-- 
Steve Fryatt - Leeds, England             Wakefield Acorn & RISC OS Show
                                             Saturday 28 April 2012
http://www.stevefryatt.org.uk/           http://www.wakefieldshow.org.uk/

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#3711

In article <mpro.lzn4o4081vyg001fm.news@stevefryatt.org.uk>, Steve Fryatt
<news@stevefryatt.org.uk> wrote:

> The problem is communication: when there are issues, everything goes down
> and it's not possible to check a status page to find out what is
> happening.  In fact there's not even an indication that Purley still
> exist, because their homepage also vanishes.  This came up last summer
> following the three-day outage, and while a solution was promised nothing
> seems to have changed.

> And as you say above, if companies don't communicate they lose business.

Perhaps a current customer could suggest a Facebook page to Neil where he
could post status information for customers, or even just a status web page
hosted by someone else's server.  Perhaps a mutual arrangement with Orpheus
to host each others status pages?

I'd even be happy to host a status page on one of my Free.Fr sites which
seem quite reliable and have Gb of space available. It'd be a bit of fun to
write a PHP script to allow secure file updates.

I'm afraid I'm not twitterate myself, so can't comment on that aspect of
social networking.

John

-- 
John Williams, Brittany, Northern France - no attachments to these addresses!
Non-RISC OS posters change user to johnrwilliams or put 'risc' in subject!
Who is John Williams? http://petit.four.free.fr/picindex/author/

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#3714

In article <5263f98f81UCEbin@tiscali.co.uk>, John Williams (News)
<UCEbin@tiscali.co.uk> wrote:

[Snip]

> Perhaps a current customer could suggest a Facebook page to Neil 

[Snip]

> I'm afraid I'm not twitterate myself, so can't comment on that aspect
> of social networking.

There are some (many?) who will neither facebook nor Tweet so would
either be a good idea? An email to an alternate address would surely be
preferable?

A reminder though that, with NetSurf, the mobile sites are useable, if
not pretty:

http://m.facebook.com
http://m.twitter.com

-- 
Tim Hill of timil.com . . .
* supports TFT & shares in cheaper ethical telecoms http://tjrh.eu/phone
* has a genuine & spam-proof address for Usenet http://www.invalid.org.uk/
* accepts incoming email: substitute postmaster@ for tim@

... "It is the mind that makes the body rich" T of the S, Act iv, Sc.3

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#3706

In article <5263ee5f49news@highpath.net>, Chris Bell
<news@highpath.net> wrote:

> Please can I put in a good word for Purley Hosting?  Neil
> works hard to provide a professional yet personal
> service. He's friendly, honest and approachable and he
> understands RiscOS.

Which is why he hosts three of my five websites.

>  He bends structures to accomodate individual
> requirements and works long hours to sort out the
> inevitable problems that crop up from time to time.

> And yes, things occasionally go wrong.  And he
> occasionally has a weekend off, no doubt crossing his
> fingers while he's away.  Bigger companies can afford to
> employ people 24 hours a day, but do they really provide
> a better service in practice?  In my experience they
> usually don't and they're usually very difficult to
> communicate with when things do go wrong.

> I get the feeling that some of the criticism of Purley
> Hosting comes from people who have never tried to run a
> small business themselves.

Not me!

But there have been a number of outages recently - maybe,
quite possibly, it has been just bad luck.

But particulalrly at this time of year, peak season for
people to be researching and booking holidays, to find that
three of ones websites are inaccessible is very frustrating.
It also creates a poor image of my business, if my websites
are unavailable.

> Take it from me - it's not easy. Maybe we should be
> saying thank-you to Neil for providing such an excellent
> alternative to those big, impersonal companies, and be a
> little more understanding when he has to sort out the
> problems.

Be honest, the choice is not just between 'big, impersonal'
and the 'one-man band' like Neil, me and, perhaps yourself.
There are intermediates.

Orpheus is, I believe, a 'two-man band'; recently their
service has been much more reliable, but it has always been
much harder to get quick answers to questions from Orpheus
than from Purley Hosting, and they do not offer any kind of
Control Panel. Paul Vigay told me that his way of splitting
stuff between various servers precluded the use of a control
panel.

Personally, I split my hosting between Orpheus and Purley
Hosting on the 'not all eggs in one basket' principle.

I have used other hosting firms too, in the past, but a few
years ago moved from them to Purley Hosting for all the
reasons you mention, but I am beginning to re-consider.

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3707

In article <5263ee5f49news@highpath.net>, Chris Bell <news@highpath.net>
wrote:
> I get the feeling that some of the criticism of Purley Hosting comes
> from people who have never tried to run a small business themselves.
> Take it from me - it's not easy. 

No, but maybe a small business which is also an ISP needs to reach
'critical mass' staff-wise before an instant response to such issues can
be expected. I would heartily recommend getting at least one alternative
email address, just for those times when your service is down and
something important is needed somewhere. 

Stuff like gmail/googlemail can be excellent as an alternative in such
circumstances. As a plus, my phone tells me when gmail arrives.

> Maybe we should be saying thank-you
> to Neil for providing such an excellent alternative to those big,
> impersonal companies, and be a little more understanding when he has to
> sort out the problems.

My ISP's only problem which affected me in the last few years was their
complete loss of one hard drive which contained some web sites. Free web
space doesn't come with a backup so the whole thing had to be uploaded to
a new server. No biggie. This was actually a good thing because I know
there were a few stray temporary files which had been placed manually by
FTP and not sync'ed with my offline version. Fortunately, the offline
version of every site I manage can be available on the web too - during
office hours.

-- 
Tim Hill of timil.com . . .
* supports TFT & shares in cheaper ethical telecoms http://tjrh.eu/phone
* has a genuine & spam-proof address for Usenet http://www.invalid.org.uk/
* accepts incoming email: substitute postmaster@ for tim@

... "A contract of eternal bond of love confirm'd by mutual joinder of hands" Twelfth N, Act v, Sc.1

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#3708

In article <5263ee5f49news@highpath.net>,
   Chris Bell <news@highpath.net> wrote:

> Please can I put in a good word for Purley Hosting?  Neil works hard to
> provide a professional yet personal service.  He's friendly, honest and
> approachable and he understands RiscOS.  He bends structures to
> accomodate individual requirements and works long hours to sort out the
> inevitable problems that crop up from time to time.

> And yes, things occasionally go wrong. 

I agree with all of that without reservation. 

It is the perceived open endedness of the outage due to not knowing if
they even know about it and not being able to communicate and tell them.

Bob.

-- 
Bob Latham
Stourbridge, West Midlands

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#3702

In article <0f73ab6352.chris@o2.co.uk>, Chris Hughes
<news@noonehere.co.uk> wrote:
> In message <mpro.lzlzzi093w1zk01cb.news@stevefryatt.org.uk>
>           Steve Fryatt <news@stevefryatt.org.uk> wrote:

[Snip]

> > No: according to some recent tweets from
> > @PurleyHosting, Bob and Russell were correct.

> > The first outage is currently somewhat unexplained
> > ("hung processes consuming memory"); the second outage
> > was Server 6 being rebooted and then doing a full
> > filesystem check.

> > Sigh.  There's a feeling of Deja Vu here.

> Oh dear server 6 was the one that crashed last time.

An e-mail from neil this morning says the outage was
probably "a Denial of Service attack against Wordpress.
There were a large number of hanging PHP threads that
caused the server to run out of memory.

The issue wasn't addresses (sic) as quickly as I'd liked as
our monitoring didn't pick anything up as Apache was
responding for quite some time whilst PHP-based sites were
offline.

We blocked the source IP's, and started to kill off the PHP
processes, but in the end it was simpler to perform a
reboot."

-- 
Russell
http://www.russell-hafter-holidays.co.uk
Russell Hafter Holidays         E-mail to enquiries at our domain
Need a hotel? <http://www.hrs.com/?client=en__blue&customerId=416873103>

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#3717

Hi all

Just catching up on this thread.

We recognise the need for an off-site status page to improve our
communications when things go wrong, so I've just finished this:

http://purleyhostingstatus.wordpress.com/

Please bookmark. We will continue to use Twitter to post status
updates, but as others have kindly stated, sometimes it can be
difficult to detect the severity of problems until become apparent to
a larger group of users, which is why we might not be posting tweets
and status updates the second you encounter a problem.

The problem that occurred yesterday was one of those where things got
progressively worse over time, until "everything broke" when core
services ran out of memory.

Regards

Neil
purleyhosting.com

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