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Re: HP HP LaserJet M209dw printer refuses to print.

Cross-posted to 2 groups.

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On 2024-07-26 18:21, Ed Cryer wrote:
> Carlos E. R. wrote:
>> Printer refuses to print except a printer information page, that says:
>>
>> your HP+ printer must be set up using the HP Smart app. Visit 
>> 123.hp.com to download the app and complete the guided setup. Any 
>> pages you have printed were intended for setup and have been 
>> exhausted. If you completed setup,  turn your printer off for at least 
>> a minute, then turn it back on. Wait a few minutes to let your printer 
>> status refresh and try to print again. visit hp.com/plus-support for 
>> additional setup help.
>>
>>
>> If I connect firefox to the printer at 192.168.1.126, the setup works, 
>> but it says:
>>
>>
>> Status:     Set up the printer now.
>>
>>        Refresh. Click this to refresh the device status.
>>
>> Printer setup incomplete. Your HP+ printer must be set up using the HP 
>> Smart app. Visit 123.hp.com to download the app and complete the 
>> guided setup. Any pages you have printed were intended for setup and 
>> have been exhausted. If you completed setup, turn your printer off for 
>> at least a minute, then turn it back on. Wait a few minutes to let 
>> your printer status refresh and try to print again. Visit 
>> hp.com/plus-support for additional setup help.
>>
>>
>>
>> I tried factory reset:
>>
>> https://www.youtube.com/watch?v=H7rIYF6LyEY
>>
>> Doesn't do the reset.
>>
>> https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/How-can-i-reset-laserjet-m209dw-to-the-factory-defaults/td-p/8366883
>>
>>
>>      Press and hold the resume button on a printer turn the printer
>>      ON and keep the button pressed for 15-20 seconds.
>>
>> Changes nothing.
>>
>>
>> I use the setup app, which says, in Spanish, that setup is incomplete, 
>> to press + and follow the instructions. This does nothing. It does 
>> find the printer, I tap on it, and I am returned to the first screen.
>>
>> How can I make this blasted printer print again?
>>
>> If it is contract a support contract with HP to feed me supplies, I 
>> will take an axe and destroy the printer.
>>
>> Anyway, it has the factory cartridge.
>>
>>
> 
> I've been through a similar process with HP printers.
> I got them working using two hard-learned lessons.
> 1. The HP Smart app DOES work, but it has to be left to its own devices 
> for a while, during which it appears to be doing nothing.
> 2. Don't use additional action. That confuses things.
> 
> So then, do this.
> Remove the printer from Devices and Printers.

Where, in the computer? The computer is not involved, and anyway, it is 
Linux. The configuration is supposed to be in the phone. The computer 
goes by automatic printer on every session, the printer is not "installed".

> Totally uninstall all remnants of HP Smart, and reinstall it (get it 
> from the HP website).
> Let it search for your wireless printer, and just leave it doing its stuff.

It is connected by ethernet cable.

> You'll eventually see your printer appear in Devices and Printers, 
> ticked to indicate it's the default.
> You can then (as I've done) connect the printer to a USB socket; 

But anyway, the printer does appear in the list after some time.

It has no USB socket.

> and 
> another entry will appear in Devices and Printers; useful for future use 
> without HP Smart.
> 
> Good luck. Patience will get you through.

The printer does appear. But it refuses to print. The (i) button is 
highlighted soon after power up, and prints a page with the text I put 
in the initial post. that I have to do something on the phone, that the 
printer test period is passed and then the printer will print no more 
until I do something on the phone. But the app on the phone does nothing.

This printer is intended to be used with a contract to replenish 
automatically the toner. I asked the vendor who said it was not 
necessary. Apparently it is mandatory. But the app will not say what is 
exactly I have to do to make it work.


I can "print" in the computer, it does all the motions. But the actual 
printer prints nothing. Just blinks the (i) button and says "no":

«Printer setup incomplete. Your HP+ printer must be set up using the HP
Smart app. Visit 123.hp.com to download the app and complete the
guided setup. Any pages you have printed were intended for setup and
have been exhausted. If you completed setup, turn your printer off for
at least a minute, then turn it back on. Wait a few minutes to let
your printer status refresh and try to print again. Visit
hp.com/plus-support for additional setup help.»


But I can never complete the guided support, the app (on the phone) does 
not work.


<https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/Your-HP-printer-must-be-set-up-using-the-HP-Smart-app-Force/td-p/8536275>

Q:

I bought hp laserjet m140we and after printing a few pages the printer 
locked up and requires logging into hp smart



"Printer setup incomplete. Your HP+ printer must be set up using the HP 
Smart app. Visit 123.hp.com to download the app and complete the guided 
setup. Any pages you have printed were intended for setup and have been 
exhausted. If you completed setup, turn your printer off for at least a 
minute, then turn it back on. Wait a few minutes to let your printer 
status refresh and try to print again. Visit hp.com/plus-support for 
additional setup help."



I Don't want to do that and just want to simply use the printer, why are 
you forcing people to do that?


A:

Why? Because you purchased a model that requires it and the vendor 
should have made you aware. You need to purchase a non-E model to not 
have to  sign up.
If you find the information provided useful or solves your problems, 
help other users find the solution easier by giving kudos and marking my 
post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do 
not work for HP nor speak for HP.







No, my vendor did say this was not necessary. And any way, the 
application doesn't work and doesn't say what I need to do. It just loops.







-- 
Cheers, Carlos.

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Thread

HP HP LaserJet M209dw printer refuses to print. "Carlos E. R." <robin_listas@es.invalid> - 2024-07-26 04:05 +0200
  Re: HP HP LaserJet M209dw printer refuses to print. Ed Cryer <ed@somewhere.in.the.uk> - 2024-07-26 17:21 +0100
    Re: HP HP LaserJet M209dw printer refuses to print. "Carlos E.R." <robin_listas@es.invalid> - 2024-07-26 21:00 +0200
  Re: HP HP LaserJet M209dw printer refuses to print. Lew Pitcher <lew.pitcher@digitalfreehold.ca> - 2024-07-26 19:31 +0000
    Re: HP HP LaserJet M209dw printer refuses to print. "Carlos E.R." <robin_listas@es.invalid> - 2024-07-26 23:02 +0200
      Re: HP HP LaserJet M209dw printer refuses to print. VanguardLH <V@nguard.LH> - 2024-07-26 16:42 -0500
        Re: HP HP LaserJet M209dw printer refuses to print. "Carlos E.R." <robin_listas@es.invalid> - 2024-07-26 23:53 +0200
          Re: HP HP LaserJet M209dw printer refuses to print. The Natural Philosopher <tnp@invalid.invalid> - 2024-07-27 03:17 +0100
            Re: HP HP LaserJet M209dw printer refuses to print. "Carlos E.R." <robin_listas@es.invalid> - 2024-07-27 23:42 +0200

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