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Re: teacher need help!

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  Re: teacher need help! Tim Golden <mail@timgolden.me.uk> - 2015-10-19 09:39 +0100

#97808 — Re: teacher need help!

On 19/10/2015 02:32, Storey, Geneva wrote:
> Same issue!  See attached.
> Thanks!

Geneva -- please try to post text, not pictures. Just use the mouse to
cut-and-paste the entirety of the text from that window into an email.
Otherwise some of the people who are trying to help you can't actually
see what the problem is!

[
Traceback show the same error coming from:
c:\windows\system32\turtle.py
]

This is a bit more tricky than it appears. If you're running on 64-bit
Windows (which I can't tell from your screenshot) but your Python
installation is 32-bit (which it is) then the folder which Python sees
as "c:\windows\system32" is not the same folder which the normal Windows
Explorer sees as "c:\windows\system32".

Can you try going to this folder in Explorer:

C:\windows\SysWOW64

and see if there's a turtle.py file there? If there is, move or delete
it and try again.

If that still doesn't work, can you tell us which version of Windows
you're running, and whether it's 32 or 64-bit, please? If you're not
sure how to get that information, try following the instructions here:

http://ramblings.timgolden.me.uk/2015/10/08/what-windows-version-am-i-running/

TJG

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