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Re: Who gets interviewed to produce use cases?

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  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-4g4-this>

  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-s96-this>

  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-73m-this>

  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-z1z-this>

  To: Leif Roar Moldskred
From: Gene Wirchenko <genew@ocis.net>

On Tue, 14 Aug 2012 15:35:51 -0500, Leif Roar Moldskred
<leifm@dimnakorr.com> wrote:

>Leif Roar Moldskred <leifm@dimnakorr.com> wrote:
>>
>> Another problem -- or perhaps rather a restating of the first problem
>> you mentioned -- is that even users with a very good _implicit_
>> knowledge of their work process often have a poor _explicit_
>> understanding of it. Often, a lot of important business requirements
>> are overlooked because the users either plain doesn't realise that
>> they're there, or because they take them as implicitly understood.
>>
>> For the same reason, users are often terrible at prioritising between
>> features and choosing between different solutions. Often, the highest
>> priority goes to whichever feature the user thought of most recently.

>Commenting to my own post here, but I really should add that the above
>isn't to mean that the software developers know best and should
>overrule the customer on requirements and priorities. Far from
>it. (Well, _sometimes_ we should do that for _technical_ requirements,
>but only sometimes.) It's still the users that actually _knows_ the
>requirements, but sometimes they don't know what they know.

     It is some of this, some of that.  I have worked with one cient
for nearly 25 years.  I know some of his requirements to the point where I need 
not discuss them with him.  Some are his to the point where I do not know in 
detail why he wants it.  In the middle are the ones we discuss.  We respect 
each other and come up with a plan.

>Gathering requirements thus often turn into an explanatory dig into
>the user's work process and business, and you often end up with not
>only having the users teach the software developers about the buisness
>domain but also with the software developers having to teach the users
>about requirement gathering.

     Again, quite.

Sincerely,

Gene Wirchenko

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Re: Who gets interviewed to produce use cases? "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-rj6-this> - 2012-08-18 18:36 +0000
  Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-rj6-this> - 2012-08-18 18:36 +0000

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