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Re: Who gets interviewed to produce use cases?

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From	"Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-s96-this>
Subject	Re: Who gets interviewed to produce use cases?
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  To: Leif Roar Moldskred
From: "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-73m-this>

  To: Leif Roar Moldskred
From: "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-z1z-this>

  To: Leif Roar Moldskred
From: Leif Roar Moldskred <leifm@dimnakorr.com>

Leif Roar Moldskred <leifm@dimnakorr.com> wrote:
>
> Another problem -- or perhaps rather a restating of the first problem
> you mentioned -- is that even users with a very good _implicit_
> knowledge of their work process often have a poor _explicit_
> understanding of it. Often, a lot of important business requirements
> are overlooked because the users either plain doesn't realise that
> they're there, or because they take them as implicitly understood.
>
> For the same reason, users are often terrible at prioritising between
> features and choosing between different solutions. Often, the highest
> priority goes to whichever feature the user thought of most recently.
>

Commenting to my own post here, but I really should add that the above isn't to 
mean that the software developers know best and should overrule the customer on 
requirements and priorities. Far from it. (Well, _sometimes_ we should do that 
for _technical_ requirements, but only sometimes.) It's still the users that 
actually _knows_ the requirements, but sometimes they don't know what they 
know.

Gathering requirements thus often turn into an explanatory dig into the user's 
work process and business, and you often end up with not only having the users 
teach the software developers about the buisness domain but also with the 
software developers having to teach the users about requirement gathering.

--
Leif Roar Moldskred

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Re: Who gets interviewed to produce use cases? "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-s96-this> - 2012-08-16 19:16 +0000
  Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-s96-this> - 2012-08-16 19:16 +0000

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