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Re: Who gets interviewed to produce use cases?

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  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-73m-this>

  To: Leif Roar Moldskred
From: "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-z1z-this>

  To: Leif Roar Moldskred
From: Gene Wirchenko <genew@ocis.net>

On Mon, 13 Aug 2012 05:32:48 -0500, Leif Roar Moldskred
<leifm@dimnakorr.com> wrote:

>Arne Vajhoj <arne@vajhoej.dk> wrote:
>>
>> The real problems are that:
>> - the domain experts now how the old systems works but may have
>>   huge difficulties explaining how the new system should work
>> - asking people about requirements is an open invitation to
>>   scope creep
>
>Another problem -- or perhaps rather a restating of the first problem
>you mentioned -- is that even users with a very good _implicit_
>knowledge of their work process often have a poor _explicit_
>understanding of it. Often, a lot of important business requirements
>are overlooked because the users either plain doesn't realise that
>they're there, or because they take them as implicitly understood.

     Such a user might also understand his job very well in terms of
how it is currently executed, but not have the strategic knowledge behind that.

>For the same reason, users are often terrible at prioritising between
>features and choosing between different solutions. Often, the highest
>priority goes to whichever feature the user thought of most recently.

     Quite.

Sincerely,

Gene Wirchenko

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Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-s96-this> - 2012-08-16 19:16 +0000

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