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Who gets interviewed to produce use cases?

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From	"David Lamb" <david.lamb@1:261/38.remove-qhs-this>
Subject	Who gets interviewed to produce use cases?
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From: "David Lamb" <david.lamb@1:261/38.remove-p82-this>

From: David Lamb <dalamb@cs.queensu.ca>

Does anyone have data, or at least an informed opinion, on how often genuine 
users of a proposed piece of software get consulted on developing use cases (or 
some close equivalent)? I ask here because of the recent UML discussion and 
because I've seen people, especially Lew, mention use cases reasonably 
frequently.

In an informal discussion with a colleague I was arguing based on things I'd 
read that "modern best practices" recommended interviewing the people who will 
actually use a software system in their jobs, rather than only upper management 
or professional consultants. He said the industry standard was to resell an old 
system to new customers and charge for every small attempt to get it to work 
the way the customers wanted.

Is he being excessively cynical, or am I being excessively naive? Does anyone 
know which of us is closer to right? Is the answer different for the Java and 
object-oriented-development community than it is for other developers?

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Who gets interviewed to produce use cases? "David Lamb" <david.lamb@1:261/38.remove-qhs-this> - 2012-08-08 19:04 +0000
  Re: Who gets interviewed to produce use cases? "Robert Klemme" <robert.klemme@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
  Re: Who gets interviewed to produce use cases? "Lew" <lew@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
    Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
      Re: Who gets interviewed to produce use cases? "Lew" <lew@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
      Re: Who gets interviewed to produce use cases? "David Lamb" <david.lamb@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
        Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
        Re: Who gets interviewed to produce use cases? "Arne Vajhøj" <arne.vajhøj@1:261/38.remove-odu-this> - 2012-08-13 19:38 +0000
    Re: Who gets interviewed to produce use cases? "David Lamb" <david.lamb@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
    Re: Who gets interviewed to produce use cases? "Arne Vajhøj" <arne.vajhøj@1:261/38.remove-odu-this> - 2012-08-13 19:38 +0000
  Re: Who gets interviewed to produce use cases? "Jukka Lahtinen" <jukka.lahtinen@1:261/38.remove-k2r-this> - 2012-08-09 18:44 +0000
  Re: Who gets interviewed to produce use cases? "Arne Vajhøj" <arne.vajhøj@1:261/38.remove-odu-this> - 2012-08-13 19:38 +0000
    Re: Who gets interviewed to produce use cases? "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-odu-this> - 2012-08-13 19:38 +0000
      Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-73m-this> - 2012-08-15 19:38 +0000
      Re: Who gets interviewed to produce use cases? "Leif Roar Moldskred" <leif.roar.moldskred@1:261/38.remove-73m-this> - 2012-08-15 19:38 +0000
        Re: Who gets interviewed to produce use cases? "Gene Wirchenko" <gene.wirchenko@1:261/38.remove-73m-this> - 2012-08-15 19:38 +0000

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