Groups | Search | Server Info | Keyboard shortcuts | Login | Register [http] [https] [nntp] [nntps]

Groups > comp.lang.basic.visual.misc > #3693

Mitel Phone Manager Software Download

Show all headers | View raw

Phone Manager Desktop and Phone Manager Mobile both have Softphone capabilities that allow them to become an extension off the telephone system. They connect to the telephone system as a SIP extension. Both products use OAI features to add additional capabilities on top of the SIP features.


If the Phone Manager Desktop client is located on a different subnet to that of the MiVO 250 it is registering it with, the Auto NAT detection of Phone Manager Desktop can get confused and will use the client PC's public address to connect, not the local address. In this scenario, the softphone will get one way audio.



mitel phone manager software download

DOWNLOAD https://t.co/c9V90tJsw7 






When using the Softphone features of Phone Manager Mobile the Mitel Communication Service acts as a proxy. The MCS SIP Proxy service manages all SIP extension registration and traffic on the behalf of the Phone Manager Mobile Softphone so that all SIP traffic is kept on the internal network and does not have to be exposed externally.


When using release 6.3 SP1 or higher of the MiVoice Office 250, MCS has the ability to query all SIP Authorization Credentials from the telephone system to use with Phone Manager Softphones and 6900 phones. This integration simplifies the process of installing Softphones/6900 phones and minimizes the risk of mis-configuration.


The MCS server needs to provide each 6900 phone and Phone Manager Softphone with the IP address of a SIP server to register with (the MiVoice Office 250). The IP address required will depend on which MiVoice Office 250 node the SIP extension is configured on and whether the phone is local or a teleworker.


From release MiVO 250 6.3 onwards, a new SIP phone type called '69xx/Phone Manager SIP Phone' (renamed from '69xx SIP Phone' in 6.3 SP2) is available for creating SIP extensions on the telephone system for use with Phone Manager softphones & 6900 phones.


If 6.3 SP1 is not installed on the MiVoice Office 250 or for some reason the configuration of a SIP device needs to be performed manually, the details of all the settings required for a 69xx or Phone Manager Softphone are shown below.


When using a SIP Softphone it is critical that authentication is used to help prevent unauthorized access to the PBX. To configure authentication a username and password need to be set on the PBX for the relevant extension and on device configuration of the Communication Service.


It is important to connect only one softphone to each extension number on the telephone systems. Registering more that one SIP extension with the same credentials at the same time is not supported by the telephone system and will cause problems.






For testing, I have constructed the two config files MN_$mac.cfg and MN_generic.cfg using bits from the config I have read out of the phone and parts from the 53xx config set.

Providing these from my tftp server gets the phone up and running with ease.


With Mitel the expectation level is always high and, in this case, we were not disappointed. For any companies that are looking for CRM integration solution for their MiVoice Office 250 phone system, Mitel Phone Manager (Professional Edition) pretty much guarantees success.


A SIP extension must be configured on the telephone system for each Phone Manager Softphone that will be connecting. Against each SIP extension's Phone Group configure the following settings (replace the examples in brackets with your own configuration):


The MCS needs to be told about each SIP endpoint's authentication details and what IP address the Phone Manager Softphone should be connecting to. This information is programmed on the MCS so that a minimum amount of work is required by the user when configuring Phone Manager.


When registering as a Softphone, Phone Manager needs to know the IP Address of the telephone system the SIP extension is on. This can be different from the OAI IP address the MCS already knows about in the following scenarios:


MCS now knows the authorisation details for the SIP extensions and the IP address / Port numbers it needs to connect to when registering the Softphone. It will pass this information to Phone Manager Desktop / Mobile when they are connecting as a Softphone.


If the MCS SIP Proxy is restarted all the Phone Manager Mobile clients with a softphone need to reconnect the app to receive call notifications as they will no longer be registered. The easiest way to do this is by restarting the app on the mobile.

 35fe9a5643

Back to comp.lang.basic.visual.misc | Previous | Next | Find similar

Thread

Mitel Phone Manager Software Download Tome Nelson <nelsontome162@gmail.com> - 2024-01-04 18:14 -0800

csiph-web