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Groups > comp.databases.filemaker > #531

Re: filemaker crash

From Martin Τrautmann <t-usenet@gmx.net>
Newsgroups comp.databases.filemaker
Subject Re: filemaker crash
Date 2012-01-06 16:20 +0000
Organization slrn user
Message-ID <slrnjge7qd.8fp.t-usenet@ID-685.user.individual.de> (permalink)
References <713f612d-b704-4f47-a71a-90bfa7e0a31d@m20g2000vbf.googlegroups.com> <768c5495-d4cd-44c6-9e19-47ace3bb198f@y7g2000vbe.googlegroups.com>

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On Fri, 6 Jan 2012 05:52:02 -0800 (PST), Andrea Crotti wrote:
>  Another question then, where should I report such errors for
>  Filemaker?

wherever you want, whatever kind of media you prefer.

>  Paying a lot of money for something that doesn't really work at least
>  should give some support I hope,
>  and not just support on how to buy more licenses...

They won't listen. Crashes do depend on many different variables: your
hardware, your OS version, your installed programs or maybe even on the
order of applications you opened. As long as you don't have a 100% sure
method to reproduce the crash, a company is able to fix this crash, as
long as there is no other tool to monitor the crash condition.

Thus maybe Apple might be interested - but Filemaker won't mind. They do
not even have any reasonable bugtracking software for external customers
- although FMP could be used for this purpose.

Don't bother about the "Professional" within the application's name.
That's just advertisment. Neither price nor support du qualify for that
label.

- Martin

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Thread

filemaker crash enzo crotti <crottienzo.misterbox@gmail.com> - 2012-01-03 08:54 -0800
  Re: filemaker crash Andrea Crotti <andrea.crotti.0@gmail.com> - 2012-01-06 05:52 -0800
    Re: filemaker crash Martin Τrautmann <t-usenet@gmx.net> - 2012-01-06 16:20 +0000
      Re: filemaker crash David Stone <no.email@domain.invalid> - 2012-01-06 12:44 -0500
  Re: filemaker crash Howard Schlossberg <howard@nospam.fmprosolutions.com> - 2012-01-06 11:47 -0800

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