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From: Jolly Roger <jollyroger@pobox.com>
Newsgroups: comp.sys.mac.system
Subject: Re: Changes in Apple support policy?
Date: 8 Jul 2014 15:41:26 GMT
Organization: People for the Ethical Treatment of Pirates
Lines: 29
Message-ID: <c22hp5F9jU7@mid.individual.net>
References: <dfritzin-48ACF1.10233008072014@news.eternal-september.org> <lpgv1s$l5g$1@dont-email.me> <dfritzin-3357A5.10342308072014@news.eternal-september.org>
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On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> In article <lpgv1s$l5g$1@dont-email.me>,
>  Lloyd  E Parsons <lloydp21@live.com> wrote:
>
>> On 2014-07-08 14:23:30 +0000, David Fritzinger said:
>> 
>> > Has Apple changed their support policy? About a month ago, I had a
>> > problem with the Contacts App, and Apple support worked the whole issue
>> > with me. Today, I am having a Mail problem on my 2010 iMac, running
>> > Mountain Lion, and when I tried to contact Apple support, my only option
>> > was to pay $19 for a support call or chat? What is going on?
>> 
>> Since your 2010 iMac is well out of warranty I assume, they should have 
>> charged you for the first call.  No change, though sometimes you can 
>> get free help even after warranty for no apparent rhyme or reason.
>
> Perhaps the difference is that the Contacts problem affected all my 
> devices, including my iPhone 5S, which is still under warranty, while 
> Mail problem only occurs on my 4 year old iMac. 
>
> Oh well...

Well, yeah that might explain it!  : D

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JR