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From: Jolly Roger <jollyroger@pobox.com>
Newsgroups: comp.sys.mac.system
Subject: Re: Changes in Apple support policy?
Date: 8 Jul 2014 15:40:28 GMT
Organization: People for the Ethical Treatment of Pirates
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References: <dfritzin-48ACF1.10233008072014@news.eternal-september.org>
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On 2014-07-08, David Fritzinger <dfritzin@nospam.mac.com> wrote:
> Has Apple changed their support policy? About a month ago, I had a 
> problem with the Contacts App, and Apple support worked the whole issue 
> with me. Today, I am having a Mail problem on my 2010 iMac, running 
> Mountain Lion, and when I tried to contact Apple support, my only option 
> was to pay $19 for a support call or chat? What is going on?

Never heard of that. Did you start here?:

<http://www.apple.com/support/contact/>

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JR