Path: csiph.com!v102.xanadu-bbs.net!xanadu-bbs.net!feeder.erje.net!eu.feeder.erje.net!newsfeed.fsmpi.rwth-aachen.de!news-1.dfn.de!news.dfn.de!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail From: Jolly Roger Newsgroups: comp.sys.mac.apps Subject: Re: Canon scanner and Mavericks Date: 4 Feb 2014 15:06:40 GMT Organization: People for the Ethical Treatment of Pirates Lines: 70 Message-ID: References: <1lghdmf.tq1bv511uc2feN%pfj@doesn't.exist.com> <1lgjhfj.1iz83zhqjzboyN%pfj@doesn't.exist.com> X-Trace: individual.net nNxp34kKKzfa/G7Q74zmxAd0RISyzi68pw7t4G1Kv9Ad1PnXlZ Cancel-Lock: sha1:UoHLnWT+LGlVkIJkdRNL7fC1lBQ= X-Face: _.g>n!a$f3/H3jA]>9pN55*5<`}Tud57>1Y%b|b-Y~()~\t,LZ3e up1/bO{=-) User-Agent: slrn/1.0.1 (Darwin) Xref: csiph.com comp.sys.mac.apps:20891 On 2014-02-04, Peter James wrote: > Jolly Roger wrote: > >> On 2014-02-03, Peter James wrote: >>> >>> I am running an iMac with a 3.33GHz Core 2 duo processor, 8 gig >>> memory and a CanonLide 200 scanner. All software is up to date >>> from Apple and Canon. >>> >>> I'm having terrible problems with the scanner not working or >>> working intermittently. >>> >>> Very often in attempting to scan using preview or Image Capture I'm >>> told that there is no scanner connected, even when the scanner is >>> shown in System Preferences. I did manage to get the scanner >>> working via Photoshop Elements for a while, but that has stopped >>> now. Elements tells me there is no scanner present. >> >> Is the scanner USB cable plugged directly into the computer, or is it >> plugged into a USB hub? If the cable is connected directly to the >> computer, which USB port is the scanner plugged into? > > System profiler shows the scanner connected to "USB HiSpeedBus". In > case that's not specific enough it's the first slot right next to the > audio out plug >> >> Next time it tells you no scanner is connected, open >> /Applications/Utilities/System Information and select USB on the >> sidebar to view the USB deice connections on your computer. See if >> the scanner appears in that listing. >> >> It would also be good to know what, if any, messages are posted to >> the system / console logs at the time of this problem. >> >> Viewing Crash, Console, and System Logs >> >> To view logs on your computer, open /Applications/Utilities/Console. > > I was able to extract the following entries from the System log by > logging on as root and using Console from Utilities. > > Feb 1 20:20:50 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[240]: > ERROR: Image Capture Extension went away! > > Feb 2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]: > ERROR: Image Capture Extension went away! > > Feb 2 20:16:03 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[242]: > ERROR: Image Capture Extension went away! > > Feb 4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]: > CGSGetNextEventRecord (Inline) connection 0xf30f, 32768 bytes > Feb 4 10:14:56 Phreddes-iMac-G5TheOracle-5.local Canon IJScanner2[228]: > shutdown_server_connections: Detaching application from window server > > "Phreddes-iMac" is what I call the iMac. That indicates a problem with the scanner driver software. What version Mac OS X are you running (sorry if you already mentioned it elsewhere)? Was the scanner listed in the USB section of the System Information window at the time? That's important to know as well. -- E-mail sent to this address may be devoured by my ravenous SPAM filter. I often ignore posts from Google. Use a real news client instead. JR