Path: csiph.com!v102.xanadu-bbs.net!xanadu-bbs.net!us.feeder.erje.net!feeder.erje.net!eu.feeder.erje.net!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail From: Adrian C Newsgroups: comp.sys.laptops Subject: Re: Are DELL laptops still reliable? Date: Sat, 30 Mar 2013 12:41:38 +0000 Lines: 65 Message-ID: References: <15460a70-62b0-4b8a-af8b-a916a7857a50@googlegroups.com> <3s1jk81k5f6fget2dtpm0pa9d9bb1p8cte@4ax.com> <15ca6b8e-1fcb-4cdb-96ec-1083320e31db@googlegroups.com> <74njk8hp077nl41epjkcf43nbaa41k889r@4ax.com> Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1; format=flowed Content-Transfer-Encoding: 7bit X-Trace: individual.net U3IGnTgx+KWriYpVe3cS6wvt9ZhvkYfiGcBbwOlarSi5ZNnghs Cancel-Lock: sha1:5pv7UqPx/Ib1kIqoM7zJwXjA5ig= User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:17.0) Gecko/20130307 Thunderbird/17.0.4 In-Reply-To: <74njk8hp077nl41epjkcf43nbaa41k889r@4ax.com> Xref: csiph.com comp.sys.laptops:1896 On 20/03/2013 16:02, Mark wrote: > On Wed, 20 Mar 2013 04:23:27 -0700 (PDT), Bob_Villa > wrote: > >> On Wednesday, March 20, 2013 4:56:39 AM UTC-5, Mark wrote: >>> On Mon, 18 Mar 2013 10:22:47 -0700 (PDT), "E. F." >>> >>> wrote: >>> >>> >>> >>> AFAIK Dell laptops have the second worst reliability, only 'beaten' by >>> >>> HP right at the bottom. In addition Dell (in the UK anyway) is awful >>> >>> to deal with. >> >> Mark, who is at the top...or what is your information source? Thanks! > > This is from Which? magazine. If you look at the actual figures > there's not a big difference between the most reliable and the least > so it's probably not that significant. Which magazine (UK) suffers from a consumer readership that is so concerned about reliability through various social factors (mostly use of item by elderly or non-technical), that the user feedback they collect is swayed specifically in support of previous items they have written about. It's all safe hand-holding blandness. They probably haven't heard yet about Asus, and LG / Samsung just sound "wrong". Ocasionally, Which hypes an item of technical brilliance, like a very good / expensive home cinema enthusiasts flat panel TV - and then gets a host of dim witted feedback from those that can't understand the options, interfaces, remote control buttons and end up using 10% of the recommeded item's true capabilities. And one day, the active input channel accidently is upset by the dog (or an interested visitor) and they fuss that the item is broken and hence unreliable. I'd like to see magazines and media organisations that educate people to make their own selections. Not dumb down and spoon feed the blandness of safe choices for the unthinking. > > The best are Acer, Apple, Sony, Toshiba > The lower ones are Lenovo, Samsung, HP & Dell. > Can't tell much from that. All the above makes have ranges for different applications and markets. Some of it is unreliable goods as the customer hasn't invested properly, and so has got what was deserved. Unfortunately HP & Dell have made much throwaway consumer grade IT that looks like it has tainted their name and overtaxed their support. Spend more money with them and buy a better specification then they are quite OK. On the other hand, Apple doesn't let badly engineered rubbish out of their factories - and charges customers for that fact. Handsomely. For business equipment with better build quality and support (and a higher price) - HP, Dell, Apple, Toshiba and Lenovo are still top tier IMO. -- Adrian C