Path: csiph.com!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail
From: Sylvia Else <sylvia@not.at.this.address>
Newsgroups: comp.misc
Subject: Re: Let's compile a list of ways to annoy the user.
Date: Fri, 22 Jan 2016 19:23:35 +1100
Lines: 26
Message-ID: <dge789FqmlpU1@mid.individual.net>
References: <dfo97jFc2lfU1@mid.individual.net>
Mime-Version: 1.0
Content-Type: text/plain; charset=windows-1252; format=flowed
Content-Transfer-Encoding: 7bit
X-Trace: individual.net x/gkfolLGogYO4FLzW/ubweBJ5/6H/7NM/klbQytP7VRuoDv9d
Cancel-Lock: sha1:P6KGXWD81KI3ZctXksBBW7Vdk+k=
User-Agent: Mozilla/5.0 (Windows NT 6.1; rv:38.0) Gecko/20100101 Thunderbird/38.3.0
In-Reply-To: <dfo97jFc2lfU1@mid.individual.net>
Xref: csiph.com comp.misc:10074

On 14/01/2016 11:42 AM, Sylvia Else wrote:
> We should probably limit it to things people have actually seen.
>
> 1. Limits that are not stated up front.
>
> 2. If the user tries to submit a form with invalid data, clear the form,
> and make the user fill it all in again.
>
> 3. Have an on-line support chat page that offers the option to print-out
> the chat so far, but when the chat ends, go immediately to another page,
> without letting the user print out the whole thing.
>
> (I got that just the other day, and the page I got sent too was a
> feedback page so that I could rate the experience I'd just had).
>
> Sylvia.
>
>
>

Labyrinthine menu hierarchies to obtain support that lead to a set of 
options that do not encompass all possibilities, and do not offer an 
"anything else" category. Particularly exasperating when contacting 
support by phone.

Sylvia