Groups | Search | Server Info | Login | Register

Groups > nz.comp > #43068

Re: Q: Fibre connection keeps dropping out

Show all headers | View raw

On 2026-03-07, Tony <lizandtony@orcon.net.nz> wrote:
> BungleBob <bunglebob@thejungle.com> wrote:
>>I have a fibre connection using the ISP-supplied modem and a landline 
>>phone plugged into it. For a while now the connection has been dropping 
>>out, causing pauses in streaming video and dropped landline phonecalls.
>>
>>After phoning the ISP's helpdesk, they ran their usual checks and went 
>>through the usual "switch it off and on" routines, and decided the 
>>modem was "getting old" and sent out a new modem, which looks exactly 
>>the same. Plugging the new modem into all the cables works fine for the 
>>internet, although not used long enough to know about the dropouts, but 
>>the landline phone just beeps when picking it up with no dial tone. 
>>Plugging everything back the old modem means the landline works 
>>properly.
>>
>>I've tried using both the old cables and the cables that came with the 
>>new modem, but it makes no difference. Plugging the landline phone 
>>directly into the ONT box also means it just beeps.
>>
>>Does anyone have any suggestions for what we might have missed or is it 
>>time to pay the expensive call out fee for Chorus to come and check the 
>>ONT box connections to see if that is causing the dropouts?
>>
>>Thanks
> My guess is a setting in the modem.

My money is on this as well. 

> Are you confident enough to enter the modem settings?

It maybe best to see if the ISP can talk you through it (to get a VOIP ) up
and running. This way you will not be accused of "interferring" and give the
ISP a better chance of fixing it.

Before changing anything see if yo can back up both of the modems settings.
There should be an option to do this. 

> The ip address is almost certainly 192.168.1.1 and you will need to log in 
> using the login code and password on the modem or a card that came with it.
> Each of your modems will have different pass codes.
> You will need to look at the settings in the old modem and find anything to do 
> with telephone and then make the settings in the new modem the same.
> Your isp should give you explicit instructions on how to do this. Can you call 
> them?

Back to nz.comp | Previous | Next — Previous in thread | Next in thread | Find similar

Thread

Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-07 11:24 +1300
  Re: Q: Fibre connection keeps dropping out Tony <lizandtony@orcon.net.nz> - 2026-03-07 19:33 +0000
    Re: Q: Fibre connection keeps dropping out Gordon <Gordon@leaf.net.nz> - 2026-03-11 00:25 +0000
      Re: Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-11 17:38 +1300
        Re: Q: Fibre connection keeps dropping out Tony <lizandtony@orcon.net.nz> - 2026-03-11 19:12 +0000
  Re: Q: Fibre connection keeps dropping out Crash <nogood@dontbother.invalid> - 2026-03-08 20:54 +1300
    Re: Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-09 10:35 +1300
      Re: Q: Fibre connection keeps dropping out Crash <nogood@dontbother.invalid> - 2026-03-09 12:57 +1300
        Re: Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-09 17:48 +1300
    Re: Q: Fibre connection keeps dropping out Gordon <Gordon@leaf.net.nz> - 2026-03-11 00:12 +0000
      Re: Q: Fibre connection keeps dropping out Crash <nogood@dontbother.invalid> - 2026-03-12 12:21 +1300
  Re: Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-11 19:45 +1300
    Re: Q: Fibre connection keeps dropping out Crash <nogood@dontbother.invalid> - 2026-03-12 12:25 +1300
      Re: Q: Fibre connection keeps dropping out BungleBob <bunglebob@thejungle.com> - 2026-03-12 12:38 +1300
    Re: Q: Fibre connection keeps dropping out wn@nosuch.com (Willy Nilly) - 2026-03-13 05:50 +0000

csiph-web