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Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...

From ANTant@zimage.com (Ant)
Subject Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests...
Newsgroups comp.sys.mac.system, comp.sys.mac.hardware.misc, comp.sys.mac.portables
References <JOednbDWmv12r57LnZ2dnUU7-Yv46u6z@earthlink.com> <slrnn07r9l.b8g.g.kreme@amelia.local>
Message-ID <bYCdneHMiKWTvpnLnZ2dnUU7-X-dnZ2d@earthlink.com> (permalink)
Date 2015-09-24 11:21 -0500

Cross-posted to 3 groups.

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> > My next idea is to have him do a Command and V keys.

> No, the next step (first step) is recover partition.

Too late. I already showed the text results yesterday.


> However, I do suspect there is a physical issue with the computer.

Even from the results I posted yesterday?


> > What else to try remotely for him?  He's not a technical computer user
> > so it needs to be simple and share with his iPhone's camera for us.

> Very little to do remotely in this situation. He probably needs an Apple
> Store.

I agree if it is serious. Hopefully, he can get the fixes for free since 
his AppleCare just expired since he got it in the summer of 2012.


> Does he have good backups? If so, the first thing I would do is a nuke
> and pave install.

Yes, Time Machine backups on an external USB2 HDD before he went on the 
trip. I hope his backup is good!


> 1) Boot to recovery partitions
> 2) Format the boot partition
> 3) Install OS X

We'll do that when it is really bad. For now, let's see if we can repair 
it.


> When that fails, take it to Apple.

> No, wait, the FIRST thing is to remove any RAM that was added to the
> machine and put the computer back with its original memory chips.

This machine was never opened. Everything is from the original bought 
from his university's computer store.


> > Ironically, his AppleCare just ended after getting it over three years 
> > ago (late summer of 2012) so it will probably be expensive to repair or 
> > buy a new MBP if I can't fix it next week. :(

> Not necessarily. If the window closed recently, Apple is pretty good
> about extending it. The HD in one of my minis died about a week outside
> of AppleCare and Apple still replaced it. Their repairs are usually
> quite reasonable in cost, unless its something on the motherboard. Had I
> had to pay for the HD repair it would have been, IIRC, $120. Granted, I
> could have bought a HD myself for $50, but having someone else open up
> the mini and replace the HD is EASILY worth $70 to me since getting to
> the hard drive requires a complete disassembly of the machine, including
> removing the motherboard and all connectors.

I hope it will be free from just expired AppleCare. ;)


> In fact, the only reason I've not put SSDs in my minis is because I
> don't want to install them.

Why not? I am thinking of him getting a SSD into it if the HDD is 
dying/dead.


> Similarly, I've had the HD replaced on my iMac under AppleCare. That
> repair would have cost $300 ($260 for the 3TB drive and $40 in labor).
> At the time, I could have replaced the 3TB drive for $190, but I could
> never have done the labor for less than $400 in aggravation.

Ah, but isn't it much harder with a MBP since Apple made it harder to do 
those things? Even battery replacements is difficult these days.


> One other advantage to having Apple do a repair, especially one they're
> doing under AppleCare, is that if anything else is wrong, it gets fixed
> as well.

Yeah.


> Many years ago I had a G3 PowerMac in for an AppleCare repair and I
> ended up getting a new motherboard and new RAM in addition to the HD
> they were replacing. Or maybe Optical drive.

Nice.


> Yesterday I went in with my iPhone 6 Plus to get the screen repaired. It
> had a crack that went from the bottom of the screen in a gentle arc up
> and across.

Wow, already a crack? :(

> The Apple guy couldn't see an impact point, so he classified it as a
> warranty repair. No charge. Also, there was no one at the tore to do the
> repair, so I got a new phone.

Nice. I wonder if APple store will have to give my client a new MBP. 
Haha.


> The only drawback was that I had to wait until I got home to reinstall
> 9.1beta before I could restore my iCloud backup. Now I have a brand new
> iPhone 6 Plus to sell to finance my new 6S Plus.

Beta, eh? ;) Yeah, waiting sucks. Last time we went to the Apple retail 
store to get a new iPhone, my client brought his MBP so we could 
iTunes sync in the store in case there were problems. Apple guy said to 
do it at home. Bah.
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A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 18:16 -0500
  Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... ANTant@zimage.com (Ant) - 2015-09-23 18:18 -0500
    Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-23 22:41 -0500
      Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! JF Mezei <jfmezei.spamnot@vaxination.ca> - 2015-09-24 00:38 -0400
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          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:09 +0000
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:39 +0000
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 11:24 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Ant <ant@zimage.comANT> - 2015-09-26 04:57 -0700
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-26 16:30 +0000
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-27 19:48 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-28 03:44 +0000
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-27 23:13 -0500
              Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! ANTant@zimage.com (Ant) - 2015-09-27 19:27 -0500
                Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! Jolly Roger <jollyroger@pobox.com> - 2015-09-28 03:43 +0000
                Re: MacBook Pro (MBP) gets stuck during its boot ups and tests, disk's I/O error in verbose bootup, & unable to repair! ANTant@zimage.com (Ant) - 2015-09-27 22:48 -0500
        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 00:53 -0500
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 01:31 -0500
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Lewis <g.kreme@gmail.com.dontsendmecopies> - 2015-09-24 12:35 +0000
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                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 11:24 -0500
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:15 +0000
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 10:54 -0500
            Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Fred Moore <fmoore@gcfn.org> - 2015-09-25 11:14 -0400
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-25 15:34 +0000
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 16:39 -0500
              Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 16:32 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Michael Vilain <vilain@NOspamcop.net> - 2015-09-25 17:52 -0700
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-25 20:14 -0500
                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Michael Vilain <vilain@NOspamcop.net> - 2015-09-25 23:45 -0700
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        Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 10:55 -0500
          Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! Jolly Roger <jollyroger@pobox.com> - 2015-09-24 15:58 +0000
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                Re: A 13.3" MacBook Pro (MBP) gets stuck during its boot ups and tests... disk's I/O error in verbose bootup! ANTant@zimage.com (Ant) - 2015-09-24 13:35 -0500
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