Path: csiph.com!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail
From: Jolly Roger <jollyroger@pobox.com>
Newsgroups: comp.sys.mac.system,comp.sys.mac.systems,comp.sys.mac.hardware.misc,comp.sys.mac.misc,comp.sys.mac.portables
Subject: Re: Since 12/29/2021 afternoon PST, MacBook Pro (MBP) froze hard twice minutes after waking up.
Date: 5 Jan 2022 15:59:36 GMT
Organization: People for the Ethical Treatment of Pirates
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On 2022-01-05, Ant <ant@zimage.comANT> wrote:
> In comp.sys.mac.portables Jolly Roger <jollyroger@pobox.com> wrote:
>
>> You should give a detailed list of which USB (and other) devices are
>> connected when the machine freezes. It's possible a driver related to
>> one of those devices is experiencing issues when waking from sleep.
>
> I did in my "Using AUKEY USB C Hub 12-in-1 Type C Adapter for ASUS 
> VA27DQSB 27" 1080P monitor's HDMI and a very old MS USB mouse." 

Okay. I'm wondering if the HDMI adapter / display may be the cause when
waking from sleep.

Have you tried pinging and connecting to the machine (with SSH, for
instance) from another computer on the network when it is in this
"frozen" state? What happens when you try?

> Although, I forgot to mention the wireless AirPrint HP OfficeJet Pro 
> 8600 N911g.

I don't see how wireless devices would be related to a hard freeze.

>> As others have mentioned already, regardless of warranty status, Apple
>> support, will happily work with you for free over chat, phone, or in
>> person at your local Apple retail store to resolve your issue. Just
>> start here and follow the prompts: <https://support.apple.com/contact>
>
> Thanks for the tip. If it does get worse and need to meet in person, 
> then I will have to wait for its local stores to reopen thanks to the 
> dang COVID-19 again. :(

If it happens again, I would immediately contact Apple support through
phone or chat, and let them do some diagnostics remotely before bringing
it into a store. Let them do their thing and then they can tell you the
next steps to take. It's important to contact them while the computer is
frozen to give them the best chance of diagnosing the issue. If they
then tell you to bring it in, you'll have a case # already established
with their notes for the next representative to look at in advance.

> Anyways, so far no new incidents. :)

It's possible it was just a temporary thing...

-- 
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JR