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To: python-list@python.org
From: Terry Reedy <tjreedy@udel.edu>
Subject: Re: Blog "about python 3"
Date: Sun, 05 Jan 2014 17:56:07 -0500
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On 1/5/2014 11:51 AM, Chris Angelico wrote:
> On Mon, Jan 6, 2014 at 3:34 AM, Roy Smith <roy@panix.com> wrote:
>> Amazon's (short-term) goal is to increase their market share by
>> undercutting everybody on price.  They have implemented a box-packing
>> algorithm which clearly has a bug in it.  You are complaining that they
>> failed to deliver your purchase in good condition, and apparently don't
>> care.  You're right, they don't.  The cost to them to manually correct
>> this situation exceeds the value.  This is one shipment.  It doesn't
>> matter.
>
> If it stopped there, it would be mildly annoying ("1% of our shipments
> will need to be replaced, that's a 1% cost for free replacements").
> The trouble is that they don't care about the replacement either, so
> it's really that 100% (or some fairly large proportion) of their
> shipments will arrive with some measure of damage, and they're hoping
> that their customers' threshold for complaining is often higher than
> the damage sustained. Which it probably is, a lot of the time.

My wife has gotten several books from Amazon and partners and we have 
never gotten one loose enough in a big enough box to be damaged. Either 
the box is tight or has bubble packing. Leaving aside partners, maybe 
distribution centers have different rules.

-- 
Terry Jan Reedy