Path: csiph.com!goblin3!goblin1!goblin.stu.neva.ru!uio.no!news.tele.dk!news.tele.dk!small.news.tele.dk!newsgate.cistron.nl!newsgate.news.xs4all.nl!nzpost1.xs4all.net!not-for-mail Return-Path: X-Original-To: python-list@python.org Delivered-To: python-list@mail.python.org X-Spam-Status: OK 0.005 X-Spam-Evidence: '*H*': 0.99; '*S*': 0.00; 'mouse': 0.07; 'subject:help': 0.07; 'cc:addr:python-list': 0.09; 'python': 0.10; '64-bit,': 0.16; 'appears.': 0.16; 'from:addr:timgolden.me.uk': 0.16; 'from:name:tim golden': 0.16; 'message-id:@timgolden.me.uk': 0.16; 'received:74.55.86': 0.16; 'received:74.55.86.74': 0.16; 'received:smtp.webfaction.com': 0.16; 'received:webfaction.com': 0.16; 'sees': 0.16; 'there?': 0.16; 'tjg': 0.16; 'url:timgolden': 0.16; 'wrote:': 0.16; 'subject:need': 0.18; 'windows': 0.20; 'cc:2**0': 0.20; 'cc:addr:python.org': 0.20; 'work,': 0.21; 'to:2**1': 0.21; '64-bit': 0.22; 'please?': 0.22; 'text,': 0.22; 'trying': 0.22; 'bit': 0.23; 'installation': 0.23; 'attached.': 0.23; 'header:In-Reply-To:1': 0.24; 'header:User-Agent:1': 0.26; "doesn't": 0.26; '(which': 0.26; 'skip:" 20': 0.26; 'error': 0.27; '32-bit': 0.29; 'folder': 0.30; 'window': 0.30; 'post': 0.31; "can't": 0.32; 'problem': 0.33; 'traceback': 0.33; 'thanks!': 0.34; 'file': 0.34; 'running': 0.34; 'text': 0.35; 'but': 0.36; 'there': 0.36; 'subject:: ': 0.37; 'version': 0.38; 'delete': 0.38; 'sure': 0.39; 'from:': 0.39; 'received:192': 0.39; 'still': 0.40; 'some': 0.40; 'your': 0.60; 'information,': 0.61; 'show': 0.62; 'charset:windows-1252': 0.62; 'more': 0.63; 'here:': 0.63; 'url:me': 0.64; 'from:addr:mail': 0.70; 'url:10': 0.79; 'is!': 0.84; 'is)': 0.84; 'tricky': 0.93 Subject: Re: teacher need help! To: "Storey, Geneva" References: <5623397C.40205@timgolden.me.uk> Cc: "python-list@python.org" From: Tim Golden Date: Mon, 19 Oct 2015 09:39:31 +0100 User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1 MIME-Version: 1.0 In-Reply-To: Content-Type: text/plain; charset=windows-1252 Content-Transfer-Encoding: 7bit X-BeenThere: python-list@python.org X-Mailman-Version: 2.1.20+ Precedence: list List-Id: General discussion list for the Python programming language List-Unsubscribe: , List-Archive: List-Post: List-Help: List-Subscribe: , Newsgroups: comp.lang.python Message-ID: Lines: 34 NNTP-Posting-Host: 2001:888:2000:d::a6 X-Trace: 1445243981 news.xs4all.nl 23838 [2001:888:2000:d::a6]:37223 X-Complaints-To: abuse@xs4all.nl Xref: csiph.com comp.lang.python:97808 On 19/10/2015 02:32, Storey, Geneva wrote: > Same issue! See attached. > Thanks! Geneva -- please try to post text, not pictures. Just use the mouse to cut-and-paste the entirety of the text from that window into an email. Otherwise some of the people who are trying to help you can't actually see what the problem is! [ Traceback show the same error coming from: c:\windows\system32\turtle.py ] This is a bit more tricky than it appears. If you're running on 64-bit Windows (which I can't tell from your screenshot) but your Python installation is 32-bit (which it is) then the folder which Python sees as "c:\windows\system32" is not the same folder which the normal Windows Explorer sees as "c:\windows\system32". Can you try going to this folder in Explorer: C:\windows\SysWOW64 and see if there's a turtle.py file there? If there is, move or delete it and try again. If that still doesn't work, can you tell us which version of Windows you're running, and whether it's 32 or 64-bit, please? If you're not sure how to get that information, try following the instructions here: http://ramblings.timgolden.me.uk/2015/10/08/what-windows-version-am-i-running/ TJG