Path: csiph.com!v102.xanadu-bbs.net!xanadu-bbs.net!news.glorb.com!news-out.readnews.com!transit3.readnews.com!news-out.news.tds.net!newsreading01.news.tds.net!53ab2750!not-for-mail From: "Gene Wirchenko" Subject: Re: Who gets interviewed to produce use cases? Message-ID: <502BE71F.56840.calajapr@time.synchro.net> X-Comment-To: Leif Roar Moldskred Newsgroups: comp.lang.java.programmer In-Reply-To: <502943B6.56773.calajapr@time.synchro.net> References: <502943B6.56773.calajapr@time.synchro.net> X-FTN-AREA: COMP.LANG.JAVA.PROGRAMMER X-FTN-MSGID: 1:261/38 574602ab X-FTN-REPLY: 1:261/38 3b2b2e32 Content-Type: text/plain; charset=IBM437 Content-Transfer-Encoding: 8bit X-Gateway: time.synchro.net [Synchronet 3.16a-Win32 NewsLink 1.98] Lines: 38 Date: Wed, 15 Aug 2012 18:36:31 GMT NNTP-Posting-Host: 69.21.70.65 X-Complaints-To: news@tds.net X-Trace: newsreading01.news.tds.net 1345055791 69.21.70.65 (Wed, 15 Aug 2012 13:36:31 CDT) NNTP-Posting-Date: Wed, 15 Aug 2012 13:36:31 CDT Organization: tds.net Xref: csiph.com comp.lang.java.programmer:17893 To: Leif Roar Moldskred From: Gene Wirchenko On Mon, 13 Aug 2012 05:32:48 -0500, Leif Roar Moldskred wrote: >Arne Vajhoj wrote: >> >> The real problems are that: >> - the domain experts now how the old systems works but may have >> huge difficulties explaining how the new system should work >> - asking people about requirements is an open invitation to >> scope creep > >Another problem -- or perhaps rather a restating of the first problem >you mentioned -- is that even users with a very good _implicit_ >knowledge of their work process often have a poor _explicit_ >understanding of it. Often, a lot of important business requirements >are overlooked because the users either plain doesn't realise that >they're there, or because they take them as implicitly understood. Such a user might also understand his job very well in terms of how it is currently executed, but not have the strategic knowledge behind that. >For the same reason, users are often terrible at prioritising between >features and choosing between different solutions. Often, the highest >priority goes to whichever feature the user thought of most recently. Quite. Sincerely, Gene Wirchenko --- BBBS/Li6 v4.10 Dada-1 * Origin: Prism bbs (1:261/38) --- Synchronet 3.16a-Win32 NewsLink 1.98 Time Warp of the Future BBS - telnet://time.synchro.net:24