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| Date | 2019-01-08 12:27 -0800 |
| Message-ID | <3766b9e7-d5ed-41fb-8e1c-8930510f9088@googlegroups.com> (permalink) |
| Subject | Canada Revenue Agency announces the creation of an external advisory panel on service :CRA SOTW |
| From | Alan Baggett <AlanBaggett@volcanomail.com> |
Canada Revenue Agency announces the creation of an external advisory panel on service :CRA SOTW OTTAWA, Dec. 13, 2018 /CNW/ - The Canada Revenue Agency (CRA) is taking steps to better understand the needs and expectations of Canadians, and to ensure they are at the centre of the design and delivery of its programs and services, with the goal of pursuing excellence in client experience. Today, the CRA announced the composition of an external advisory panel on service. The panel is comprised of senior leaders and experts from the public, private and not-for-profit sectors who will provide the CRA with advice on emerging trends and practices in service design and delivery, as well as on client expectations related to services. The panel is comprised of: • Hillary Hartley, Deputy Minister of Consumer Services and Chief Digital Officer for the Province of Ontario • Serge Lamontagne, City Manager for the City of Montreal • Marie-Josée Lamothe, Founder and President of Tandem International, Board Director, and Professor of Practice at the Desautels business faculty of McGill University • Elizabeth Mulholland, Chief Executive Officer of Prosper Canada • Sean Mullin, Executive Director of Brookfield Institute for Innovation + Entrepreneurship at Ryerson University • Brenda Rideout, Strategy and Digital Advisor, and Board Member • Dr. Stephen Tax, Professor and Champion for Service Management with the Gustavson School of Business at the University of Victoria These individuals have extensive knowledge and expertise in domains such as digital services and client-centric service design, delivery and innovation, that will help inform CRA's goal of improving the experience of Canadians when they interact with the CRA. In addition to working with these panelists, the CRA will continue to place special emphasis on working with its existing stakeholder groups to discuss tax matters, its service transformation and the management of its activities. The announcement of this panel delivers on commitments made by the Minister of National Revenue on October 29, 2018, during the announcement of the CRA's first Chief Service Officer. Over the coming year, the CRA will also conduct public consultations and "design jams" to complement its efforts to deliver services that meet the needs of Canadians. ----------------------------------------------------------- Miss a Tax Tale Miss a lot! Pop the link below into your browser to view the entire CRA SOTW Library! http://canada.revenue.agency.angelfire.com ------------------------------------------------------------ Alan Baggett - http://www.taxcollectorsbible.com/ - Tax Collector's Bible
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Canada Revenue Agency announces the creation of an external advisory panel on service :CRA SOTW Alan Baggett <AlanBaggett@volcanomail.com> - 2019-01-08 12:27 -0800
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