Path: csiph.com!fu-berlin.de!uni-berlin.de!individual.net!not-for-mail From: "Rod Speed" Newsgroups: aus.computers,aus.legal Subject: Re: No fix no fee for computer problem Date: Wed, 7 Sep 2016 10:47:35 +1000 Lines: 88 Message-ID: References: <5mfssb51dhsp4ujsccm1nr30pr3u18o9l1@4ax.com> Mime-Version: 1.0 Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original Content-Transfer-Encoding: 8bit X-Trace: individual.net PclZzigXVj0jAhFp0CBkTQWCQqmVviExcB4a4axg9bK+6Kpn4= Cancel-Lock: sha1:lRD2C84TyZ/apeq798VL4a6kct0= In-Reply-To: X-Priority: 3 X-MSMail-Priority: Normal Importance: Normal X-Newsreader: Microsoft Windows Live Mail 14.0.8117.416 X-MimeOLE: Produced By Microsoft MimeOLE V14.0.8117.416 Xref: csiph.com aus.computers:55132 aus.legal:61627 "Jeßus" wrote in message news:frjusblck6lee6366d0vmqutpnp0pcp46p@j.net... > On Wed, 7 Sep 2016 09:18:17 +1000, Pelican > wrote: > >>On 7/09/2016 08:44, Rod Speed wrote: >>> >>> >>> "Jeßus" wrote in message >>> news:phfusb5uhi0ipogeq6lvnqjblctmculm72@j.net... >>>> On Tue, 6 Sep 2016 16:30:42 +1000, "Max" wrote: >>>> >>>>> >>>>> "Jeßus" wrote in message >>>>> news:mihssb9lnij912ifpgbg7ijhuvgvbfcfq1@j.net... >>>>>> On Tue, 06 Sep 2016 14:01:56 +1000, Peter Jason >>>>>> wrote: >>>>>> >>>>>>> Contractor called out to fix problem on computer that he failed to >>>>>>> solve. Their sales pitch is just a no-fix no-fee basis. >>>>>>> >>>>>>> After failing to fix the problem a solution was offered to >>>>>>> "re-install >>>>>>> the system" on top of the old one. >>>>>>> >>>>>>> Is this "suggestion" the same as a "fix"? He was to do the fixing. >>>>>> >>>>>> Not IMO. As Pelican has pointed out, merely doing a reinstall usually >>>>>> doesn't really address or fix the specific issue, it's more a lazy >>>>>> way >>>>>> around the problem due to lack of knowledge, which then also means >>>>>> having to reinstall all your programmes and doing >>>>>> reconfiguring/tweaking to your personal needs. That's not a 'fix' to >>>>>> me. There are instances where a full reinstall is the best solution, >>>>>> but more often than not is used by a tech as the easy way out. >>>>> >>>>> That is not being fair on the tech who is trying hard to solve the >>>>> problem >>>>> and this is the kind of attitude he has to face every day. >>> >>>> It's like a mechanic replacing a carburetor when all it really needed >>>> was a tune up >>> >>> Nothing even remotely like in fact. >>> >>>> (not a good analogy these days but it'll do the job). >>> >>> Wrong, as always. >>> >>>> There are times a fresh install is appropriate >>> >>> It isnt a fresh install, it's a repair install. >>> >>>> but that is also overused by techs whose knowledge is lacking. >>> >>> Its your knowledge that is lacking. You don't even know >>> the difference between a fresh install and a repair install. >>> >>>> Seen it all too often. >>> >>> You haven't in fact seen a repair install. >>> >>>> I'm an ex-tech >>> >>> Who doesn't have a fucking clue about the basics. >>> >>>> and that's how I see things. >>> >>> Stupidly and pig ignorantly. >> >>Well, yes. That's what I would call your diagnosis requiring a repair >>install when you don't have the least clue about the problem. It could >>be any one of several quite different causes, whether operating system, >>hardware, other software, virus, etc. >> >>The offer to "re-install the system" on top of the old one sounds like a >>fresh install, not a repair install, or a system restore. But, since >>you have no idea about the problem, you have no idea what the tech was >>thinking. > > Yes, it's getting all a bit silly now with these new scenarios > suddenly popping up out of nowhere. There is no new scenario. The tech was suggesting a repair install, that's why the words ON TOP OF were used.